Great Minds Behind EMACS

The Advisory Council is comprised of utility leaders from the United States and Canada who guide the development of the annual EMACS conference as well as Chartwell’s overall research agenda.

Ed Friman
Senior Customer Insights Analyst, ComEd
Jessica Stumpe
Senior Business Analyst, ComEd
Stacy Maloney
Director, Customer Experience and Brand & Marketing, Portland General
Chance Kinnison
Customer Research & Insights Program Manager, CPS Energy
Andrew Farrell
Director of E-Mobility, Orange and Rockland Utilities, Inc.
Alicia Romer
Sr. Manager, Small Business Engagement , Pacific Gas & Electric Company
Katrina Metzler
Executive Director, National Energy and Utility Affordability Coalition
Mike Dolloff
Chief Revenue Officer, InflowCX, an Amplix Company
Liz Escobar-Fernandes
Sr. IT Manager, Duke
Melissa Mashita
Senior Manager, Data and Information Governance, SnoPUD
BeckyAnne Brydon
Manager, Marketing Strategy, Nova Scotia Power
Emily Farlow
Manager, Communications and Brand Strategy, Nova Scotia Power
Chris Huff
Jay Boisseau
Founder, Austin AI Alliance
Mary Oswald
Manager, Employee Communications & Collaboration, OPPD
Scott Aaronson
Senior Vice President of Security and Preparedness, Edison Electric Institute
Mariam Mohamed
Director of Digital Experience, DTE Energy
Victor Migliore
Senior Engineering Technology Specialist, ComEd
Scott Smith
Practice Director, WIT Solutions
Brad Adamske
Chief Growth Officer, Smart Energy Water
Katy Desjardins
Director of Customer Success, DataCapable
Jenna Lesch
Manager, Customer Strategy & Operations, SMUD
Jacob Babb
Senior Emergency Preparedness Specialist, OPPD
Angie Gibson
VP Emergency Preparedness and Response, PG&E
Jason Regg
VP Security and Resilience, Tennessee Valley Authority
Rudy Garza
President and CEO, CPS Energy
Tom Grothues
CEO, Tom G. Consulting
Angela Alanis
Vice President of Property and Casualty Service, USAA
Anna Miller
Senior Customer Engagement Specialist, Chartwell Inc.
Casey Collins
Research Analyst, Chartwell Inc.
Tracy Carlson
Director, Customer Operations and Community Energy Services, SMUD
Jenny Pearce
VP Reliability Assurance and Emergency Preparedness, Avangrid
Karlon Butler
Manager, Entergy
Graham Tickell
National Sales Manager, Customer Communications, KUBRA
James Peterson
Chief Solutions & Strategy Officer, Message Broadcast
Candace Smith
Customer Experience Analyst, OG&E
Melissa Babbit
Manager, Digital Experience & Customer Insights, OG&E
Alex Buchanan
Consumer Insights Advisor, Southern California Edison
Valerie Dammann
Manager Project Execution/UAS Manager, ComEd
Shantel Johnson
Sr. Manager, Marketing, Entergy
Lorraine Gray
VP of System Control/Grid Control, Hydro One
Jonathan Buckley
Senior Manager, Business Process and Change, Hyrdo One
Christian Jurcich
Emergency Preparedness Specialist, ComEd
Nicholas Cross
Director of Customer Analytics, Consumers Energy
Don Daigler
Resilience Executive Consultant, Chartwell, Inc.
Theodore Lyberogiannis
Director, Integration, Reliability & Emergency Management, Hydro One
Victor Fleites
Senior Consultant, Chartwell Inc.
Emilee Crawford
Senior Brand and Advertising Specialist, LG&E and KU
Lauren Morris
Consumer Marketing Specialist, Cobb EMC
Nancy Bui-Thompson
Director, SMUD
Michael Sedlak
Sr. Customer Operations Supervisor, PSEG Long Island
Tiffany Olverson
Manager of Revenue Recovery and Facility Damage, NiSource
Dan Boatwright
Manager, Receivables and Collection Services, JEA
Vida Hotchkiss
Senior Consultant, Chartwell Inc.
Coleen Acken
Sr. Project Manager, Quadient
Michael Kaminski
Client Executive, Quadient
Adrian Trollip
Project Delivery Manager, FortisBC
Mark Hynes
Project Business Lead, FortisBC
Kelly Kuhle
Senior Manager of Marketing, CPS Energy
Jennifer Walls
Director, Fleet Mobility Services, City of Austin
Carrin Tunney
Director, Technology and Architecture, DTE Energy
Tomer Borenstein
Co-Founder & CTO, BlastPoint, Inc.
Paolo Morra
Director of Customer Analytics, DTE Energy
Nicole Bates
Customer Services Manager, Mount Pleasant Waterworks
Jason Casella
Marketing Supervisor, SMUD
Heather Rodriguez
Principal Research Market Specialist, SMUD
Ria Canagon
Manager of Energy Efficiency Outreach, PSE&G
Steve Conte
EV Project Manager, Electric Mobility, Eversource Energy
Sandy Buzzard
Product Manager, Duke Energy
Lynne Petersen
Sr. Director Customer Experience and Customer Care, TEP
Laura Jacobs
Sr. Manager of Customer Advocacy, CPS Energy
Denise Taylor
Director, Customer Care and Experience, TEP
Bill Thompson
Senior Director of Mobility, Rightpoint
Drew Higgins
Senior Director of Products and Services, CPS Energy
Scott Powell
Director, Corporate Communications, Manitoba Hydro
Nicole Hopkins
Principal, Customer Centric Research and Innovation, TEP
Gabriel Núñez
Manager, Strategic Programs LCS, BGE
Greg Ziolkowski
Senior Product Manager, Data Analytics, KUBRA
Marc Ulrich
VP of Operational Excellence, SCE
Wyndle Young
Director of Customer Service and Government Infrastructure, OPPD
Valerie Williams
Senior Manager, VOC Program, Liberty Utilities
Rob Rohr
Billing Manager, Alectra Utilities
Jackie Robinson
Director of Customer Experience, DTE Energy
Jesse Hernandez
Director of Equity, Community Strategy & Engagement, CPS Energy
Karen Myers
Product Development Leader, Duke Energy
Lisa Cornwell
Product Manager, Duke Energy
Amanda Engel
Principal Product Manager, Exelon
Richard Shaw
Manager, Financial Services, ComEd
Kirsy Veloz
Section Manager of Credit and Collections, Con Edison
Scott Engstrom
Chief Customer Officer, GridX
Stacey Rosen-Sturgis
CX Insights and Strategy Sr. Advisor, Southern California Edison
Abraham Bhutt
Senior Vice President, Connected Experience, Rightpoint
Greg Ziolkowski
Senior Product Manager, Data Analytics, KUBRA
Vincent Marinas
Data Scientist, Consumers Energy
Ryan Keilen
Manager of Customer Data Analytics, Consumers Energy
Andrew Jones
Director of Customer Experience and Engagement, Duke Energy
Jim Malcom
Chief Operating Officer, Apogee Interactive
April Smith
Director, Client Services, Bellomy
Elise Gould
Senior Director of Insights, Brand Strategy and Communications, SRP
Lisa Cagnolatti
Senior Vice President of Customer Service, Southern California Edison
Karen Apple
Electric Vehicle Program Manager, City of Phoenix
Camila Martins-Bekat
Principal of Beneficial Electrification, TEP
Burrell Kilmer
Manager of EV Strategy, SRP
Erica Borggren
VP of Customer Solutions, ComEd
Steve Lopez
Senior Director Customer Strategy, SRP
Andrea Belk Olson
CEO, Pragmadik
Jamie Dunn
Senior Analyst, Strategic Research & Insights, Salt River Project
Rob Guderian
Manager, Market Analytics & Performance, Salt River Project
Dave Busby
Director, Advanced Analytics, Bellomy
April Smith
Director, Client Services, Bellomy
Brad Cone
Sr. Product Owner, Duke Energy
Karen Sparling
Emergency Response Specialist, Crisis Management, Ameren Illinois
Natalie Staerkel
Sr. Marketing Specialist, ComEd
Michele Ptaszek
Manager, Customer Education & Marketing, ComEd
Kevetta Snow
Project Manager, Exelon
Robert Brnilovich
North America – Delivery Leader, SEW
Joaquin Sebastian Peral
Enterprise Data Scientist, Advanced Risk Analytics, SDG&E
Cameron Carroll
Group Product Manager - Digital Innovation, SDG&E
Josée Larocque
Manager, Media and Public Affairs, Hydro Ottawa
Kathy Knoop
Manager, EV Stakeholder Solutions, General Motors Energy
John Bord
Senior Consultant, Chartwell, Inc.
Jennifer Gary
Senior Consultant, Chartwell, Inc.
Jim Malcolm
Chief Operating Officer, Apogee Interactive, Inc.
Stephanie Gomez
Vice President of Marketing, ProcedureFlow
Kristen Goodman
Energy Assistance Outreach Lead, Consumers Energy
Taryn Sims
Vice President of Marketing, Insights and Customer Engagement, Duke Energy
Dina Shearouse
Revenue Operations Manager, Consumers Energy
Jason James
Compliance Officer, Link Mobility
Zach Trublood
Director of Utility Framework Services, Singular Security
Owen O’Neill
Sr. Business Systems Analyst, Avangrid
Paulette “PJ” Gibson
IT Operations Excellence Lead - Billing, Eversource
Tammy Feegel
Lead Analyst – Application Development Customer Care, Avangrid
Todd Clement
Senior Product Manager, Notifi & KUBRA IQ
Greg Cahill
Principal Software Engineer, KUBRA
Andrew Barrington
Manager, Products and Services, Avista Corporation
Michael A. Sedlak
Sr. Customer Operations Supervisor at PSEG Long Island
Steve Brophy
Senior Consultant, Chartwell, Inc.
Cherdell Singleton
Manager, Customer, Self-Service Technology, Salt River Project
Jackie Castrellon
Community Relations Program Manager, Salt River Project
Jeanne Showalter
Technical Billing Analyst, Consumers Energy
Jackie Knight
Manager of Customer Billing, Consumers Energy
William Raney
Partner: Copilevitz, Lam & Raney Law Firm
Paul Watkins
Director of Product Management and Strategy, Message Broadcast
Jeff Rigby
Large Commercial & Industrial Segment Technical Consultant, Idaho Power
Rob Robichaud
Key Accounts Specialist, New Brunswick Power
Yolanda France
Manager, Midsize Business Management Team, Salt River Project
Sandra Alvarado
Lead Strategist, Market Segmentation & Growth, National Grid
Zena Kavanagh
Indigenous Accounts & Payments Administration Manager, Manitoba Hydro
Elizabeth Paulson
Customer Assistance Programs Manager, JEA
Aarian Smith
Manager, Customer Financial Assistance, ComEd
Jennifer Raley
Energy & Technology Programs Manager DSM, SMECO
Wahidah Timmons
Senior Training Specialist, Quality Training and Analysis, ComEd
April Evans
Senior Business Program Manager, Customer Care Strategy & Support, ComEd
Mousumi Bhakta
Residential Marketing - Brand, Marketing and Communications, National Grid
Heather Rodriguez
Principal Market Research Specialist, Sacramento Municipal Utility District
Vanessa Greenlee
Principal Market Research Specialist, Sacramento Municipal Utility District
Susan Corbelli
Market Research & Analytics Supervisor, Sacramento Municipal Utility District
Wendy Hines
Senior Business Analyst, ComEd
Jason Zola
Manager of Finance Operations, PECO
Louis Debrino
Vice President, Customer Operations, PSEG Long Island
Mark Van Name
Program Manager – Customer Data and Analytics, Con Edison
Tom Rusin
Chief Executive Officer, HomeServe USA
Michael Williams
Principal Manager, Business Operation, Business Customer Division, Southern California Edison
Seamus Gorman
Outage Management Systems Director, Central Hudson Gas & Electric
Kevin Peterson
COO, DataCapable
Abraham Bhutt
Lead, Connected Experience Solution, Rightpoint
Arul Thakkar
Principal Product Manager, Exelon
Pauline Marcou
Strategy & Growth Lead, Bidgely
Meg Kendall
Manager, Customer Data Analytics and Research, Manitoba Hydro
Jose Goncalves
Manager Energy Efficiency - Income Qualified and Education, DTE
Megan Kilpatrick
SVP, Digital Experience & Research Operations, Bellomy
Isaiah Galano
Research Manager, Bellomy
Keith Steger
Supervisor, PECO
David Quin
Director, Customer Journey Experience, Entergy
Rebecca Lessem
Section Manager for Customer Operations, Con Edison
Di Soares
Project Specialist and Product Owner, Con Edison
Chuck Layman
Director Utility, Telco, & Insurance, ACI Worldwide
Carol Suhan
PowerSense Manager Service, FortisBC
Nicole Brown
Corporate Communications Advisor, FortisBC
Nicole Jezykowski
Director, Brand, Marketing & Communications, National Grid
Donna Mun
Director of Digital Experience, Advertising & Customer Research, Hawaiian Electric
Lori Walker
Director, Strategy, Bellomy
Kerry Lakatos-Hayward
Director, Customer Operations, Alectra Utilities
Prabs Somala
Senior Manager, Southern California Edison
Elaine Quon
Principal Manager, Southern California Edison
Jennifer Neiswonger
Director, Customer Experience, Duquesne Light Company
Jeff Lojko
SVP, CX Transformation, Bank of America
Karen Ehrhardt-Martinez
Director of Behavioral Science and Customer Insights, ICF
Dwight Scruggs
Vice President, Business Development and Sales Leader, Cinch Home Services
Melissa Seixas
State President – Florida, Duke Energy
Erin Romo
Vice President, Utilities Vertical Lead, Doxim
Travis Murray
Assistant Vice President, Enterprise Alliances, Invoice Cloud, Inc.
Sheila Pressley
Chief Customer Officer, JEA
Wes Ashton
Vice President of Customer Experience, Black Hills Energy
Angela Sanchez
Director of Billing Exceptions, Cash Processing, C&I Billing, Gas Transportation Programs, Printing & Inserting, and Energy Assistance, NiSource
Pete DiSalvo
CEO & Co-Founder, DataCapable
Zac Canders
Co-Founder, DataCapable
Chris Norris
Digital Customer Experience & Services Lead, Evergy
Agnes Y. Lugo-Ortiz
Customer Applications Specialist, Central Hudson Gas & Electric Corporation
Kristy Fleischmann Groncki
Manager of Strategic Programs, BGE
Stephanie Leach
Principal Business Analyst, BGE
Keith Pierce
Senior Industry Analyst, Chartwell, Inc.
John Zumbado
Senior Engineer, Georgia Power Company
Casey Hollins
Managing Director of Communications and Public Relations, Rappahannock Electric Cooperative
Matt Fiery
Product Owner, BGE
Gaby Turner
Senior Client Success Manager, KUBRA
Elisa Henry
Chief Operating Officer, Message Broadcast
Sandra Labib
Senior Consultant, Southern California Edison
Boyd Greene
Director, Oncor
Brad Umbrianna
Supervisor Customer Billing, M-Power Operations, Salt River Project
Luis Lara
Senior Business Analyst, Southern California Edison
Jay Malin
Founder & Managing Director, AGENT511
Lindsay Washburn
Senior Digital Product Manager, Evergy, Inc.
Donald Kagy
Sr. Project Manager, PGE
Shruthi Murthy
Grid Operations, IT manager, PGE
Caitlin Goold
Senior Customer Experience Specialist, PGE
Daniel Séguin
Director, Communications and Public Affairs, Hydro Ottawa
Wayne Boone
Principal, Alabama Power Company
Brandon Lundy
Manager of AMI Mgmt. Systems, Alabama Power Company
Steve Hughes
Senior Director, Utilities Practice, Interactions
Tim Hendren
Principal Customer Journey Consultant, Duke Energy
Jacqueline Robinson
Director of Digital Experience, DTE Energy
Laura Storey
Outage Product Owner, Consumers Energy
Chris Caldwell
Power Delivery Vice President, Georgia Power Company
Chandler Dunklin
Customer Success Manager, Chartwell, Inc.
Amy Lester
Manager, Customer Research, Strategy and Strategic Projects, TECO
Melissa Standing
Customer Outreach Specialist, PSE&G
Marnie Messeri
Manager of Marketing and Advertising, PSE&G
Andrea Stass
Manager of External Communications and Media Relations, Enbridge Gas Inc
Leanne McNaughton
Senior Communications and Media Relations Advisor, Enbridge Gas Inc.
Suzanne Haggerty
Director of Customer Engagement and Insights, Chartwell Inc.
Francis Sullivan
Campaign Manager, PGE&G
Pat Ricks
Senior Consultant, Chartwell Inc.
Laura Strode
Product Marketing Specialist, Omaha Public Power District
Sandra Webb
Customer Engagement Group Product Manager, SDG&E
Dan Linder
Cloud Office Strategy and Operations manager, SDG&E
Shiv Dayal
Principal Data Scientist, PG&E
Nash Zamzow
Principal Marketing Strategist, PG&E
Justin Starks
Manager of Residential Products, PG&E
Russ Henderson
Director of Research, Chartwell, Inc.
Barbara Zickler
Regional Sales Director, Paymentus
Terri Forbes
Regional Sales Director
Eric Clausen
VP Business Development
Steve Waters
Director of Councils, Chartwell, Inc.
Chris Hellmann
Research Manager, Chartwell, Inc.
Lisa Gearhart
Director, Customer Experience Strategy & Solutions, Arizona Public Service
Scott Johnson
VP Emeritus, Chartwell, Inc.
Stacey Bailey
Vice President, Chartwell, Inc.
Seb Oran
Director, Customer Service, Hydro Ottawa
Jennifer Montague
Senior Vice President and Chief Customer Officer, NiSource
Tim Krall
Director, Customer Analytics, Exelon
Abhay Gupta
Co-Founder & CEO, Bidgely
Alissa Tambone
Manager of Customer Insights and Research
Sonia McCollum
Digital CX Manager, Southern Company
Rob Globocki
VP, Customer Experience and Billing Operations, Hydro One
Amanda Brittingham
Director, Customer Care, Ameren Missouri
Sid Arigapudi
Director of Digital Experience, DTE Energy
Alex Chiang
VP Customer Solutions & Experience, Manitoba Hydro
Richard Pickering
National Executive, KUBRA
Denise Richerson
Director of Customer Care and Customer Experience, Tucson Electric Power
Mahala Johnson
Head of Product Management, ACI Worldwide
Christian Griffin
Director of Marketing, NiSource
Hanna Balla
Director of Customer Experience, NiSource
James Perez
Product Owner, Digital Experience, Piedmont Natural Gas, Duke Energy
Bill Joiner
Chief Strategy Officer, Message Broadcast
Stephanie Crockett
President and Chief Operating Officer, Mower
Brian Lindamood
VP, Marketing and Content Strategy, Questline
Sheenam Arora
Director of Customer Technology, Salt River Project
Vince Faherty
Head of Energy Marketplace Partners, Industry Partnerships, Google
Jonathan Coons
Director of Marketing, EFI
Kristina McClenahan
Product Development Manager, Puget Sound Energy
Scott Draeger, M-EDP
VP Customer Transformation, Quadient
Karen Sparkman
Vice President, Customer Experience, Tampa Electric and Peoples Gas
Jim Pratt
Chief Customer Executive, Salt River Project
Monica Whiting
Vice President, Customer Experience, and Chief Customer Officer, Arizona Public Service
Gail Verderico
Marketing and Digital Communications Project Manager, Southern California Edison
Karl Popham
Senior Consultant, Chartwell, Inc.
Stefanie Pritchard
Strategy & Support Manager, Customer Operations, Consumers Energy
Mark Krieger
Director of Projects & Support, Customer Operations, Consumers Energy
Jon Clark
Director of Revenue Operations, Customer Operations, Consumers Energy
Brian Lewis
Executive Director of Customer Operations, Consumers Energy
Ryan Saiz-Buchanan
Technical Program Manager, Customer Interconnection Department, PNM
Susan Gray
President & CEO, UNS Energy and Tucson Electric Power
Jonathan Feld
Billing & Payments Project Manager, Con Edison
DeAnna Hardwick
Chief Customer Strategy Officer, CPS Energy
Raymond Joseph
Billing Delivery Operations Section Manager, Con Edison
Julie Pinkham 2
Marketing Manager, Chartwell, Inc.
Julie Pinkham
Marketing Manager, Chartwell, Inc.
Phil Fougere
Utilities Marketing Manager
Jack Ukropina
VP of Marketing
Scott Benzie
Enterprise Solutions
Jim Peterson
Chief Technology Officer
David Trias-Jordan
Supervisor, Central Customer Experience Day Center, Con Edison
Tony Gardner
Vice President, Customer Experience, CenterPoint Energy
Ed Anderson
Sr. Manager, CXT Technology, Vistra
Phil Gray
EVP of Corporate Development, Interactions
Matthew Neagle
Chief Operating Officer, Porch
Shaun Jackson
SVP Marketing, KUBRA
Mitch Young
Executive Director of Identity Risk Solutions, Neustar
Doris Yon
Manager, VOC Strategy and Solutions, Southern Company Gas
John Hoggard
Principal, Global Utilities, Quadient
Rob Taylor
Senior Advisor Billing, Payments and Communications , Fiserv
Laurie Busacca
Section Manager, Con Edison
Dylan Walko
Business Support Specialist, PSE&G
Katherine Cheney
Senior Market Research Analyst, Duke Energy
Tom Kirkpatrick
Senior Vice President and Chief Customer Officer, American Electric Power
Megan Scheller
Senior Director of Customer Experience and Brand Strategy, Xcel Energy
Melissa Cosby
Director, CE Strategy & Service Excellence, TECO
Nicole Swan
Manager of Billing Operations, PSE&G
Natalie Piontek
Manager of Inclusion and Employee Engagement, LG&E/KU Energy
Judy Farnam
Manager of Customer Service, Ameren Missouri
Tomaso Gianelli
Key Account Manager, Georgia Power Company
Chris Jackson
Manager, Billing Support Services, JEA
Alex Schott
Director of Customer Communications, ONE Gas
Sean Vanslyke
Varun Nagaraj
COO, Bidgely
Susan Adam
Susan Adam, Manager of eCommerce, Entergy
I.S. Dunklin
CEO, Chartwell, Inc.
Cameron Cross
Senior Manger of Data & Engineering, West Monroe
Amber Williams
Senior Marketing Specialist, BGE
Jamie Timm
Partner & VP of Program Management, WillowTree
Edward Stephens
Manager of Projects and Analytics, PECO
Ariella Cohen
Product Owner of Clean Transportation, National Grid
Suzanne Brienza
Director of Customer Experience & Utility Marketing, PSEG
Kevin Alexander
Market Research Analyst, Duke Energy
Aaron Berndt
Head of Energy Industry Partnerships, Google
Rob Pinkasavage
Manager of VOC and Customer Engagement CenterPoint Energy
Peter Narog
Manager of Customer Insights Xcel Energy
Stacy Kregg
Manager of Business Performance NJNG
Laura Gillham
Vice President of Communications, Nova Scotia Power
Tracie Boutte
Executive Advisor, Chartwell Inc.
Jennie King
Principal Consultant, Chartwell Inc.
Kristy Lovett
Sr. Manager Customer Solutions & Strategy, Customer Experience Ameren Missouri
Tim Melton
Senior Consultant, Chartwell
Amy Halferty
Director, Market Research & VOC Strategy  Duke Energy

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