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Chartwell’s Mid-Year Utility Insights: Trends Shaping the Industry
Please join us for Chartwell’s round-up of recently published research and insights. This quarter we will feature FRESH research from Chartwell's Industry Billing Survey, along with a look at recen...
Beyond the Bench: Succession Planning and Workforce Continuity in Utility Resilience
As utilities face an aging workforce, evolving risks, and increasing operational complexity, succession planning has become a critical component of organizational resilience. In this webinar, busin...
EMACS Preview: Announcing Chartwell’s 2026 Best Practices Award Winners
Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Atlanta, Georgia. Find out which U.S. and Canadi...
Smarter, Faster, Clearer: Consumers Energy’s Evolving Use of AI for ETRs
In this session, Consumers Energy will share the next chapter in its AutoETR journey — beyond award-winning implementation and into continuous improvement. Learn how the utility is refining its machine learning model and building tools that offer greater precision and control over ETR communications. With an internal ETR team now in place, Consumers has expanded its ability to adjust outputs for major storms, localized events, and evolving field conditions. Hear how these innovations are improving accuracy, transparency, and customer trust while saving crews time in the field.
Speaker:
Vincent Marinas, Data Scientist, Consumers Energy
Vincent is a Data Scientist on the Customer Data Analytics team at Consumers Energy. He graduated from Michigan State University in 2022 with a Master’s degree in Business Data Science & Analytics.
