Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Managing Crisis at All Levels: Optimizing Roles Throughout the Utility
(Complimentary Webinar) At a utility, everyone plays a role when it comes to mitigation, preparation, response and recovery from a crisis or emergency. Leadership is needed at all levels to ensure ...
Announcing Chartwell’s Outage Best Practices Awards & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, and Emergency Management.
Customer Experience VoC Frameworks and Actionable Research
Find out how to create an effective Voice of the Customer (VoC) framework to elevate your residential and commercial customer experience. This dynamic webinar will feature guests from two VoC indus...
Empowering Customers Through LADWP’s Customer Support Saturdays Initiative
Join us to learn how LADWP's Customer Support Saturdays earned Honorable Mention in Chartwell’s Best Practices Awards for Excellence in Serving Vulnerable Customers. LADWP’s Saturday events boost a...
DTE Electric Damage Claims and SAP C4C (Cloud for Customer) Process
(Complimentary Webinar) DTE Electric’s Damage Claims Department has streamlined how customers file claims for alleged property damage. The team — made up of analysts, investigators and co-op studen...
Chartwell’s Spring Utility Insights: Trends Shaping the Industry
Join us for an exclusive look at Chartwell’s newest research and industry insights. This quarter, we’re unveiling fresh data from our Residential Consumer Survey, Business Customer Care Industry Su...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
(Complimentary Webinar) In 2024, ComEd successfully prepared for the Nascar Street Race, the Democratic National Convention (designated as a National Special Security Event) and the Chicago Maratho...
Improving Digital Experience for Business Customers
Business customers, like residential ones, expect seamless self-service options from utilities – bill payments, service management, usage tracking, and outage updates. However, business customers also need specialized resources, such as renewable energy programs, commercial EE programs and rebates, EV fleet support, property management/landlord services, construction project management, and industry-specific insights. This panel will explore how utilities can better understand and meet these unique needs through digital solutions. Panelists will discuss the latest technologies that enhance business customer experiences, helping them access critical information, complete transactions, and make informed decisions. Attendees will learn how a well-executed digital experience (DX) strategy can strengthen customer relationships and drive engagement in an increasingly digital world.
