Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
The Tale of Two Storms: How Con Edison Quickly Pivoted Its Communications Strategy to Keep the Public Informed in Extreme Conditions
In this session, Con Edison shares how its team pivoted messaging, channels, and tone in real time to keep millions of customers informed, safe, and connected throughout both storms.
MyOPPD is Omaha Public Power District’s secure online platform that gives customers convenient, 24/7 access to their accounts.
In this webinar, we will see how users can view and pay bills, trac...
Time-of-Day Pilot Saves $1.5M for Business Customers
PNM's award-winning Time-of-Day (TOD) Pilot Rate transformed a traditional rate offering into a proactive customer engagement strategy that delivered measurable results. This presentation highlight...
High-Tech Utility Fraud Attacks: Strategies to Detect and Defend
Utility payment fraud is evolving fast — and so are the tools behind it. This executive briefing will examine how cybercriminals are leveraging bots, anti-detection technologies, AI, and machine learning to carry out stealthy account takeovers, card testing, phishing, scams, and large-scale payment fraud. The session will highlight how these methods bypass traditional defenses and outline effective strategies utilities are using to detect and prevent attacks. Real-world case studies and emerging technologies will be discussed to illustrate how utilities can better protect customer data, revenue, and organizational trust.
