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Chartwell’s Outage Best Practices Award Winners & PowerUp Conference Preview
(Complimentary Webinar) Join Chartwell and special guests as we reveal the winners of this year’s Best Practices Awards in Outage Communication, Outage Operations, Business Continuity and Emergency...
How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
High-Tech Utility Fraud Attacks: Strategies to Detect and Defend
Utility payment fraud is evolving fast — and so are the tools behind it. This executive briefing will examine how cybercriminals are leveraging bots, anti-detection technologies, AI, and machine learning to carry out stealthy account takeovers, card testing, phishing, scams, and large-scale payment fraud. The session will highlight how these methods bypass traditional defenses and outline effective strategies utilities are using to detect and prevent attacks. Real-world case studies and emerging technologies will be discussed to illustrate how utilities can better protect customer data, revenue, and organizational trust.
