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EMACS Preview: Announcing Chartwell’s 2026 Best Practices Award Winners
Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Atlanta, Georgia. Find out which U.S. and Canadi...
High-Tech Utility Fraud Attacks: Strategies to Detect and Defend
Utility payment fraud is evolving fast — and so are the tools behind it. This executive briefing will examine how cybercriminals are leveraging bots, anti-detection technologies, AI, and machine learning to carry out stealthy account takeovers, card testing, phishing, scams, and large-scale payment fraud. The session will highlight how these methods bypass traditional defenses and outline effective strategies utilities are using to detect and prevent attacks. Real-world case studies and emerging technologies will be discussed to illustrate how utilities can better protect customer data, revenue, and organizational trust.
