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Deploying AI for Real-World Customer Service: Hydro Quebec’s Voltère Project
Hydro-Québec’s Circuit électrique has deployed an AI-powered virtual assistant, Voltère, to strengthen customer service and streamline operations. Available around the clock, Voltère handles member...
ComEd’s “Ring of Fire” Response — Emergency Preparedness in Action
In July 2024, ComEd faced one of the most destructive weather events in its history—a record-breaking “Ring of Fire” storm that unleashed 43 tornadoes, torrential rain, and more than 22,000 lightni...
Powering Partnerships: How E2B Connects, Serves, and Empowers San Antonio’s Business Community
This webinar will showcase CPS Energy’s Energy2Business (E2B) initiative—a hands-on, mobile outreach model designed to support over 90,000 small and medium-sized businesses across San Antonio. From...
High-Tech Utility Fraud Attacks: Strategies to Detect and Defend
Utility payment fraud is evolving fast — and so are the tools behind it. This executive briefing will examine how cybercriminals are leveraging bots, anti-detection technologies, AI, and machine learning to carry out stealthy account takeovers, card testing, phishing, scams, and large-scale payment fraud. The session will highlight how these methods bypass traditional defenses and outline effective strategies utilities are using to detect and prevent attacks. Real-world case studies and emerging technologies will be discussed to illustrate how utilities can better protect customer data, revenue, and organizational trust.
