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Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
EVs, Heatwaves, and the Grid: How Managed Charging Delivers Reliability
This presentation explores how Orange & Rockland is using managed charging to turn rapid EV growth into a grid-strengthening asset.
Drawing on lessons from the June 2025 heatwave, it highlights ...
(Complimentary Webinar) Join Convey for a focused look at how Rich Communication Services (RCS) is transforming customer messaging. Moving beyond traditional SMS, RCS Business Messaging delivers br...
Chartwell’s Mid-Year Utility Insights: Trends Shaping the Industry
Please join us for Chartwell’s round-up of recently published research and insights. This quarter we will feature FRESH research from Chartwell's Industry Billing Survey, along with a look at recen...
Customer Experience Transformation: Navigating the Peaks and Valleys of Change
With the rise of customer choice, utilities face new challenges that require innovative approaches. Historically, customers relied on their energy providers as trusted advisors, but evolving expectations demand more. ATCO Electric assessed its customer experience maturity across key areas such as customer journey, data insights, personalized communications, and automation. This evaluation informed a holistic five-year roadmap to transform they company’s customer experience, providing a framework to measure success. Along the way, ATCO Electric has faced the highs and lows of change. In this session, learn how the program was structured, how organizational buy-in was achieved, and, nearly two years in, things that might change if they could start over.
Speaker:
Julie McGinnis, Director, Customer Experience & Engagement, ATCO Electric
Julie is leading a broad customer experience transformation for ATCO Electric to better serve customers today and through the energy transition. She has a passion for improving employee and customer experiences with a focus on designing and executing people-centric strategies that drive engagement, growth and customer satisfaction.
