Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Alabama Power’s ETR Monitoring Program for Accurate Outage Communication
Alabama Power received Chartwell’s 2026 Gold Award for Excellence in Outage Communications for its Estimated Time of Restoration (ETR) Monitoring Program, which transforms restoration messaging from a passive system output into an actively managed communication discipline. The program establishes dedicated ETR Monitor and ETR Manager roles that coordinate with field crews, dispatch, and the storm center to keep restoration estimates timely, accurate, and operationally grounded. Supported by analytics dashboards, automated ETR generation, and structured communication practices, the program improves transparency for customers while reducing message churn during major events. In this session, Alabama Power will share how governance, technology, and operational discipline strengthened trust and consistency in outage communications.
Presenter: Nicole Grove, Compliance Coordinator – Engineer, Alabama Power Company
With 21 years at Southern Company, Nicole Grove is an accomplished compliance coordinator and engineer with extensive experience in power delivery, project management, and compliance. With a strong background in data analytics, process automation, and cross-functional leadership, Nicole has successfully led major engineering initiatives, developed compliance and safety training, and earned recognition for both technical expertise and community leadership.
