Beyond the Plan: Building Operational Resilience Across the Utility Enterprise

Utilities are rethinking business continuity as an enterprise capability that extends far beyond maintaining documentation. This panel will explore how leading organizations are integrating business continuity, emergency management, vendor readiness, and critical-function recovery to ensure that payroll, billing, customer service, supply chain, and executive decision-making continue during major disruptions.

Panelists will share lessons on governance, business impact analyses, exercises, and metrics that transform continuity from a compliance requirement into a practical operating discipline.

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Panelists:

• Corey Mulryan, Business Continuity Consultant, Exelon
• Tonya Ngotel, Manager, Emergency Preparedness, OPPD
• Mona Freels, Executive Director of Emergency Management, LADWP

 

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