Building Business Continuity Across the Utility Enterprise
Utilities are rethinking business continuity as an enterprise capability that extends far beyond maintaining documentation. This panel will explore how leading organizations are integrating business continuity, emergency management, vendor readiness, and critical-function recovery to ensure that payroll, billing, customer service, supply chain, and executive decision-making continue during major disruptions. Panelists will share lessons on governance, business impact analyses, exercises, and metrics that transform continuity from a compliance requirement into a practical operating discipline.
Panelists:
- Corey Mulryan, Business Continuity Consultant, Exelon
- Tonya Ngotel, Manager, Emergency Preparedness, Omaha Public Power District (OPPD)
Tonya Ngotel is the emergency preparedness manager for Omaha Public Power District in Southeast Nebraska, she leads the efforts of the emergency management, business continuity & FEMA recovery teams. Tonya has responded to multiple complex disasters including wildfires and severe weather and brings strategic focus and a collaborative mindset to any crisis. Bringing over 20 years of experience in emergency management and leadership to OPPD. She earned a master’s degree in public health with an emphasis in emergency planning at the University of Nebraska Medical Center and a bachelor’s degree from Doane University.
- Mona Freels, Executive Director of Emergency Management, Los Angeles Department of Water & Power (LADWP)
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