Chartwell’s Voice of Customer research ranks arrears management as utilities’ top operational priority, far ahead of any other challenge.
Yet most utilities are still operating reactively, with collections responsibilities fragmented across billing, field operations, call centers, and assistance programs, and limited tools to intervene before accounts deteriorate.
The Chartwell Arrears Management Leadership Council gives collections and revenue recovery professionals the benchmarks, peer connections, and proven strategies they need to move from reactive collections to a coordinated, data-informed approach.
By bringing together utility leaders focused on the full collections lifecycle, from early risk signals through disconnection and recovery, the Arrears Management Leadership Council helps your organization manage past due balances, reduce bad debt, improve customer outcomes, and stay ahead of evolving regulatory expectations.
Members of the Arrears Management Leadership Council benefit from:
Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting arrears management, collections strategy, and customer financial recovery.
Council-Only Networking Events: Stay connected through monthly virtual sessions, an annual online extended meeting, and an annual in-person meeting, dedicating time and space to build relationships with collections professionals at North American utilities.
Connect and Collaborate: Tap into a community of practitioners who bring real operational experience to every conversation, sharing benchmarks, trading strategies, and working through challenges together so every member leaves better equipped than they arrived.
Because members share the cost, you get access to the caliber of strategic thinking and actionable intelligence you’d expect from a high-end consultancy without the commensurate price tag. And with a community of experienced utility arrears management experts in your corner, your team will never have to navigate a difficult decision alone.
