AI-Powered Outage Comms: Revolutionizing Customer Messaging with ChatGPT

Timely communications are especially important during utility outages.  Leveraging AI technology like ChatGPT offers a transformative solution. This presentation explores the integration of ChatGPT as an AI assistant to quickly develop on-brand and compelling voice, SMS, email, and social media messaging before and during outage events. We’ll delve into how ChatGPT can enhance customer service by providing real-time communication to ensure customers are informed, prepared, and supported. Through practical examples and success metrics, attendees will learn strategies for implementing ChatGPT to improve operational efficiency and customer satisfaction, marking a new frontier in outage management and communication. This session is brought to you by Message Broadcast.

Speaker: To Be Announced


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