Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Transforming Emergency Management: Duquesne Light Company’s Journey to Industry Leadership
Duquesne Light Company (DLC) earnestly strives to be an industry leader in severe weather event preparedness and emergency management. These efforts were recognized in 2023 by the National Weather ...
Award-Winning Storm Communications Enhancements in Nova Scotia
Nova Scotia has seen a 54% increase in hours of wind gusts over 80 km/h, raising the risk of fallen trees and branches causing power outages. Customer surveys revealed decreasing satisfaction durin...
AI-Powered Outage Comms: Revolutionizing Customer Messaging with ChatGPT
Timely communications are especially important during utility outages. Leveraging AI technology like ChatGPT offers a transformative solution. This presentation explores the integration of ChatGPT as an AI assistant to quickly develop on-brand and compelling voice, SMS, email, and social media messaging before and during outage events. We’ll delve into how ChatGPT can enhance customer service by providing real-time communication to ensure customers are informed, prepared, and supported. Through practical examples and success metrics, attendees will learn strategies for implementing ChatGPT to improve operational efficiency and customer satisfaction, marking a new frontier in outage management and communication. This session is brought to you by Message Broadcast.
Speaker:
Paul Watkins, CX Strategist, Message Broadcast
Paul Watkins has over 12-years of utility industry experience. He came from Duke Energy where he led digital strategy and new product development. He has served on industry advisory boards, been a guest speaker at Stanford University, and provides industry product strategy consulting. Paul lives in Charlotte, NC with his wife, Vanessa and his two children Seth 22 and Geneva 19. In his spare time, he enjoys snow skiing and classic car restoration.
