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How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
In this session, experts with two leading electric vehicle programs will explore how to serve electric vehicle (EV) owners and drive adoption through high-impact marketing. Participants will share their experiences in creating effective EV programs, discuss strategies to address common consumer anxieties like range and charging, and highlight key marketing pillars such as targeted messaging for diverse customer segments, strategic partnerships with dealerships and electricians, customer education through online tools and community events, and innovative rate structures to make EVs more affordable. Join us to learn how to move beyond basic rebates and create a compelling, customer-centric marketing plan that accelerates the EVolution.
Becky Whitman is the Efficient Electrification Innovation Manager at Ameren, passionately working to increase education and awareness around electric vehicles (and their load flexibility) in the Show-Me state. An EV driver herself, she enjoys engaging with the public, businesses, municipalities and vehicle dealerships in Ameren’s territory, serving as a trusted advisor for all things related to eMobility.
Jonce Dimoski, Program Manager, Electric Vehicles, PSEG
