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Discover How LG&E and KU Leveraged College Sports Name, Image, and Likeness (NIL) Partnerships to Drive Engagement
Get an inside look at LG&E and KU’s innovative campaign using Name, Image, and Likeness (NIL) partnerships with University of Louisville and University of Kentucky athletes. Learn how the utilities...
Designing an Effective EV Charger Rebate Program at Ameren Missouri
This webinar examines how Ameren Missouri designed and launched an EV charger rebate program supporting public, workplace, and multifamily charging. Learn what worked, what required adjustment, and...
The Evolution of Business Continuity: From Fire Drills to Multi-State Logistics
This session explores how business continuity has expanded from its early, operations-focused roots into a broader capability centered on sustaining critical business functions through any disrupti...
Preparing for the April 2026 TCPA Deadline: What Utilities Need to Know
With the April 2026 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and H...
Optimize Your Call Center Performance: Learn About Centerpoint Energy’s INSPIRE program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
AI-Powered Personalization for Utility Residential and Business Customers
Today’s utility residential and business customers expect fast, personalized, and reliable service—long waits and outdated communication no longer cut it. This session explores how conversational AI can transform customer interactions, strengthen trust, and drive measurable outcomes. Learn how AI reduces resolution times, automates outage notifications, simplifies billing, and boosts satisfaction across both residential and business segments. Discover strategies for intelligent call handling, 24/7 support, and improved contact center efficiency. See how utilities are achieving tangible financial benefits, with break-even in as little as six months. Join us to power up customer experience for all customer types.
Mack Greene is Senior Vice President, Solutions Engineering at IntelePeer where he focuses on AI Implementations for the company’s more than 2500 customers. In this role, Mack works together with Delivery, Product and Project Management teams to define cross customer consistent architectures, best practices, and targeted and achievable KPIs to deliver solutions that meet customer needs.
Prior to his role in AI Implementation, Mack was Senior Vice President of Digital Transformation Consulting where he worked in partnership with the company’s solutions engineering team to facilitate customer experience (CX) opportunities with new and existing customers. Working across divisions, including product, engineering, and managed solutions, he ensured the seamless delivery of self-service CX that leverages AI and automation. Previously, Mack was Vice President of Custom Engineering.
Over the course of his career, Mack has spent time running contact center operations, has held roles in sales engineering and sales management, and has handled product management across a variety of industries.
