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How Duke Achieved Smarter IVR Authentication and Call Containment
This webinar will feature John Kusiak, IVR Product Owner at Duke Energy, sharing the company’s IVR transformation following Pindrop’s implementation. He will highlight enrollment growth since Octob...
How Business Customers Shaped Ameren Missouri’s Green Tariff Pricing
In this webinar, Ameren Missouri will share how it designed the Renewable Solutions Program enrollment process to deliver value for both business customers and the utility. We’ll explore lessons le...
This complementary webinar will feature a panel of experts discussing speech recognition and the future of IVR. The panel will look at lessons learned from their own utilities' integration of spee...
Industry and Consumer Trends: Chartwell’s Quarterly Review
Please join us for Chartwell’s quarterly round-up of recently published research and insights. This quarter we will feature FRESH research from three just-completed surveys: Chartwell's 2025 Reside...
AI-Powered Personalization for Utility Residential and Business Customers
Today’s utility residential and business customers expect fast, personalized, and reliable service—long waits and outdated communication no longer cut it. This session explores how conversational AI can transform customer interactions, strengthen trust, and drive measurable outcomes. Learn how AI reduces resolution times, automates outage notifications, simplifies billing, and boosts satisfaction across both residential and business segments. Discover strategies for intelligent call handling, 24/7 support, and improved contact center efficiency. See how utilities are achieving tangible financial benefits, with break-even in as little as six months. Join us to power up customer experience for all customer types.
Mack Greene is Senior Vice President, Solutions Engineering at IntelePeer where he focuses on AI Implementations for the company’s more than 2500 customers. In this role, Mack works together with Delivery, Product and Project Management teams to define cross customer consistent architectures, best practices, and targeted and achievable KPIs to deliver solutions that meet customer needs.
Prior to his role in AI Implementation, Mack was Senior Vice President of Digital Transformation Consulting where he worked in partnership with the company’s solutions engineering team to facilitate customer experience (CX) opportunities with new and existing customers. Working across divisions, including product, engineering, and managed solutions, he ensured the seamless delivery of self-service CX that leverages AI and automation. Previously, Mack was Vice President of Custom Engineering.
Over the course of his career, Mack has spent time running contact center operations, has held roles in sales engineering and sales management, and has handled product management across a variety of industries.
