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How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Automating Credit and Deposit Screening: New Approaches to Arrears Risk Management
Utilities are increasingly exploring ways to automate credit and deposit screening to improve consistency, accelerate customer onboarding, and allow credit teams to focus on complex cases. This panel will examine how utilities are integrating automated decision tools into their customer operations, leveraging credit bureau data, business validation tools, and configurable rules engines to support deposit decisions at the point of service.
Panelists will discuss lessons learned from early implementations, the role of third-party vendors, and how automation can balance risk management with customer experience. Attendees will gain practical insight into how automated screening can streamline workflows, reduce manual review, and strengthen arrears management strategies.
Moderated by: Carisa Woolstenhulme, Senior Consultant, Chartwell, Inc.
Carisa brings over 20 years of utility experience across credit, collections and customer operations, including 18 years leading Customer Credit Services at Salt River Project. She managed accounts receivable for more than $3 billion in electric revenue while maintaining bad debt well below 1%. Her expertise focuses on arrears management, customer affordability and practical solutions that improve outcomes for both utilities and customers.
