Becoming Your Business Customers’ Trusted Energy Advisor
Key accounts and national customers are navigating rising energy costs, electrification, sustainability commitments, and increasing operational risk while at the same time managing unprecedented growth. Utilities have an opportunity to move beyond transactional service and become strategic partners to support them through these challenges. This panel will explore how utilities are strengthening relationships with their largest business customers through proactive guidance, executive engagement, and data-driven insights. Panelists will discuss strategies for helping customers manage energy use, plan for increasing load demand, evaluate resilience and electrification opportunities, and navigate complex rates, tariffs, and incentive programs. Attendees will gain practical insights into building trusted, long-term partnerships that support customer success, economic growth, and deeper strategic collaboration.
Moderated by: Jennie King, Principal Consultant, Chartwell Inc.
Jennie King is a long-time utility executive, now serving as Principal Consultant at Chartwell Inc. Jennie retired from Salt River Project (SRP) in January 2021 as Director of Strategic Energy Management, responsible for the overall management of SRP’s commercial customer relationships. Jennie’s career began at SRP spanned almost 34 years and has deep and broad experience in the utility industry with emphasis in market research, data management, data analytics, CSAT and transactional surveys and CX research insights, marketing communications, customer service operations, customer journey mapping and business process re-engineering. As Principal Consultant, Jennie works directly with Chartwell’s utility members across North America to advise them on how to design and implement strategic and tactical CX initiatives that are targeted to improve their customers’ experiences and imbed a CX culture into their organization at all levels.
Panelists:
- Tomaso Giannelli, Key Account Manager, Georgia Power
Tomaso is a Key Account Manager and Team Lead for Georgia Power’s largest customers in Savannah and Coastal Georgia. He brings more than 20 years of experience at two of the largest electric utilities in the United States, much of it focused on serving business customers. During his tenure at Southern California Edison, he worked across several offices and departments, ascending through the ranks from meter reader to senior manager through discipline and dedication.
- Danny Smith, Key Accounts Supervisor, Hydro Ottawa
- Darren Kelsey, Senior National Customer Manager, PPL
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