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How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Becoming Your Business Customers’ Trusted Energy Advisor
Large and mid-sized business customers are navigating rising energy costs, electrification decisions, sustainability goals, and increasing operational risk. In this environment, utilities have an opportunity to move beyond transactional service and become trusted energy advisors. This panel will explore how utilities are strengthening relationships with business customers by providing more proactive guidance, clearer communication, and data-driven insights that support operational and financial decision-making.
Panelists will discuss strategies for helping customers manage energy use, plan for electrification and resilience investments, and navigate complex rate structures and incentive programs. The discussion will highlight how utilities can build long-term partnerships with business customers – improving satisfaction, supporting economic growth, and positioning the utility as a trusted advisor rather than simply an energy provider.
Moderated by:Jennie King, Principal Consultant, Chartwell Inc.
Panelists:
Tomaso Giannelli, Key Account Manager, Georgia Power
Danny Smith, Key Accounts Supervisor, Hydro Ottawa
