Becoming Your Business Customers’ Trusted Energy Advisor
Large and mid-sized business customers are navigating rising energy costs, electrification decisions, sustainability goals, and increasing operational risk. In this environment, utilities have an opportunity to move beyond transactional service and become trusted energy advisors. This panel will explore how utilities are strengthening relationships with business customers by providing more proactive guidance, clearer communication, and data-driven insights that support operational and financial decision-making.
Panelists will discuss strategies for helping customers manage energy use, plan for electrification and resilience investments, and navigate complex rate structures and incentive programs. The discussion will highlight how utilities can build long-term partnerships with business customers – improving satisfaction, supporting economic growth, and positioning the utility as a trusted advisor rather than simply an energy provider.
Moderated by: Jennie King, Principal Consultant, Chartwell Inc.
Jennie King is a long-time utility executive, now serving as Principal Consultant at Chartwell Inc. Jennie retired from Salt River Project (SRP) in January 2021 as Director of Strategic Energy Management, responsible for the overall management of SRP’s commercial customer relationships. Jennie’s career began at SRP spanned almost 34 years and has deep and broad experience in the utility industry with emphasis in market research, data management, data analytics, CSAT and transactional surveys and CX research insights, marketing communications, customer service operations, customer journey mapping and business process re-engineering. As Principal Consultant, Jennie works directly with Chartwell’s utility members across North America to advise them on how to design and implement strategic and tactical CX initiatives that are targeted to improve their customers’ experiences and imbed a CX culture into their organization at all levels.
Panelists:
- Tomaso Giannelli, Key Account Manager, Georgia Power
Tomaso is a Key Account Manager and Team Lead for Georgia Power’s largest customers in Savannah and Coastal Georgia. He brings more than 20 years of experience at two of the largest electric utilities in the United States, much of it focused on serving business customers. During his tenure at Southern California Edison, he worked across several offices and departments, ascending through the ranks from meter reader to senior manager through discipline and dedication.
- Danny Smith, Key Accounts Supervisor, Hydro Ottawa
- Darren Kelsey, Senior National Customer Manager, PPL
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