Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
Utilities today are tasked with the challenge of adapting to a rapidly evolving industry landscape while simultaneously maintaining operational efficiencies and increasing customer satisfaction. The key to solving this puzzle starts with leveraging your customer engagement technology to transform the billing and payment experience, while removing obstacles that deter digital adoption. Take part in InvoiceCloud’s fast-paced, interactive session to test your payment expertise and learn how City of San Angelo capitalized on existing engagement points to increase e-adoption and drive cost-saving behavioral changes.
Speakers:
Petra Trevino, Customer Service Manager/Administrator, City of San Angelo
Petra Trevino is the Customer Service Manager/Administrator for the City of San Angelo, overseeing the Water Utilities Department. She ensures excellence in customer service for water, sewer, and trash services, managing billing issues, work order processing, account management, and collections.
With over 30 years of experience, Petra excels in planning, developing, and implementing advanced customer service solutions. She spent 26 years at Verizon/Frontier Communications, including 10 years as an executive director, managing large facility projects and budgets over $10M.
At TelePacific Corporation, Petra oversaw planning strategy, organizational restructuring, and technical repair operations in multiple markets. She also supported business customers and handled executive-level escalations.
Matt Pritzel, AVP of Sales, InvoiceCloud
Matt is an Area Vice President of Sales for Government and Utilities at InvoiceCloud. With 15 years of experience in technology and the past 5 years working directly with utilities and municipalities, he brings extensive knowledge in billing and payment customer engagement, financial services consulting and business process improvement. Prior to InvoiceCloud, Matt worked at multiple early stage technology companies to help them bring innovation to new markets focused on financial services and banking. He is originally from Ann Arbor, MI and currently lives in St. Louis, MO with his family.
