Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
EVs, Heatwaves, and the Grid: How Managed Charging Delivers Reliability
This presentation explores how Orange & Rockland is using managed charging to turn rapid EV growth into a grid-strengthening asset.
Drawing on lessons from the June 2025 heatwave, it highlights ...
(Complimentary Webinar) Join Convey for a focused look at how Rich Communication Services (RCS) is transforming customer messaging. Moving beyond traditional SMS, RCS Business Messaging delivers br...
Chartwell’s Mid-Year Utility Insights: Trends Shaping the Industry
Please join us for Chartwell’s round-up of recently published research and insights. This quarter we will feature FRESH research from Chartwell's Industry Billing Survey, along with a look at recen...
Utilities today are tasked with the challenge of adapting to a rapidly evolving industry landscape while simultaneously maintaining operational efficiencies and increasing customer satisfaction. The key to solving this puzzle starts with leveraging your customer engagement technology to transform the billing and payment experience, while removing obstacles that deter digital adoption. Take part in InvoiceCloud’s fast-paced, interactive session to test your payment expertise and learn how City of San Angelo capitalized on existing engagement points to increase e-adoption and drive cost-saving behavioral changes.
Speakers:
Petra Trevino, Customer Service Manager/Administrator, City of San Angelo
Petra Trevino is the Customer Service Manager/Administrator for the City of San Angelo, overseeing the Water Utilities Department. She ensures excellence in customer service for water, sewer, and trash services, managing billing issues, work order processing, account management, and collections.
With over 30 years of experience, Petra excels in planning, developing, and implementing advanced customer service solutions. She spent 26 years at Verizon/Frontier Communications, including 10 years as an executive director, managing large facility projects and budgets over $10M.
At TelePacific Corporation, Petra oversaw planning strategy, organizational restructuring, and technical repair operations in multiple markets. She also supported business customers and handled executive-level escalations.
Matt Pritzel, AVP of Sales, InvoiceCloud
Matt is an Area Vice President of Sales for Government and Utilities at InvoiceCloud. With 15 years of experience in technology and the past 5 years working directly with utilities and municipalities, he brings extensive knowledge in billing and payment customer engagement, financial services consulting and business process improvement. Prior to InvoiceCloud, Matt worked at multiple early stage technology companies to help them bring innovation to new markets focused on financial services and banking. He is originally from Ann Arbor, MI and currently lives in St. Louis, MO with his family.
