PG&E Strengthens Business Customer Engagement Through Integrated Outreach
PG&E has redefined business customer engagement by implementing an integrated model that combines behavioral data targeting, structured lead generation, telemarketing outreach, and high-touch advisor support. The utility leverages behavioral signals to identify high-intent customers, prioritize outreach, and coordinate marketing, advisors, and implementation partners within a unified system. Advisors deliver consultative, “white glove” support, guiding customers toward optimal rates, financing options, and energy solutions. This customer-first approach consistently converts qualified leads into active participation while improving business customer engagement. PG&E won Chartwell’s 2026 Gold Award for Serving Business Customers.
Panelists:
- Jose Aguilar, Principal Marketing and Communications Manager, PG&E
Jose leads marketing, communications, customer engagement, and strategic efforts supporting Pacific Gas and Electric Company (PG&E)’s non-residential business customers. Prior to joining PG&E, Jose held communications and marketing leadership roles with Sacramento Municipal Utility District (SMUD) as well as Univision, FOX Television News Stations, Meredith Broadcasting, and AutoZone. Jose has built a career around connecting customers with programs, services, and energy solutions through effective storytelling, customer engagement, and cross-functional collaboration.
- Brandy Davis, Supervisor, Business Energy Solutions, Pacific Gas and Electric Company
Brandy Davis, Business Energy Solutions Supervisor at Pacific Gas and Electric Company, where she leads a team of Customer Relationship Managers serving over 700 medium-sized businesses across north and central California. With more than 18 years at PG&E, she has deep expertise in helping businesses align their operational goals with evolving energy industry needs, driving efficiency, cost savings, and sustainability. Before moving into leadership in 2019, Brandy spent over a decade as a Senior Customer Relationship Manager, working directly with medium and large business clients to assess and optimize their energy usage. Her career began at AmeriGas, where she coordinated district operations for seven years. Brandy holds a degree in Business Administration and Management from the University of Phoenix and is an active community volunteer, coordinating meals and events for guests at Terry’s House at Community Medical Center. Based in Clovis, California, she is passionate about building strong teams, delivering exceptional customer service, and fostering meaningful community impact.
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