SEPTEMBER 26-29, 2023 | Phoenix, AZ | Sheraton Grand at Wild Horse Pass

EMACS - The Customer Experience Conference

EMACS 2023 will be held September 26-29 at the Sheraton Grand at Wild Horse Pass in picturesque Phoenix, Arizona.

Over the course of three days, conference attendees will be immersed in inspiring keynotes, valuable networking opportunities, informative sessions presented by utility subject matter experts from across North America, and exciting cocktail receptions. Make plans now to join us. We are excited to see everyone!

Online registration for EMACS is closed at this time; please email to register. Onsite registration will be available as well.

If you’re interested in being a sponsor or exhibitor, please click here to learn more.

2023 Agenda Highlights

The EMACS 2023 agenda has been carefully curated with you in mind. It’s the 26th year of the conference and it promises to be another amazing event.

The agenda at-a-glance with dates is below. Plan which sessions you cannot miss!

2023 Conference Venue

Our host for Chartwell’s 2023 EMACS Conference is the Sheraton Grand at Wild Horse Pass.

The conference hotel block closed on Sept. 4, 2023. Currently, all rooms at the Sheraton Grand at Wild Horse Pass are sold out.

Here are some hotel options located nearby:

2023 Best Practices Awards

The original awards of their kind for utilities, Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2023 Chartwell Best Practices Awards in Excellence Billing & Payment, Excellence in Communications, Excellence in Customer Service, Excellence in Digital Experience, Excellence in Program Marketing, Excellence in Serving Vulnerable Customers, and People’s Choice – Video will be presented at EMACS.

The entry window closed on May 26, 2023.

2023 Speakers

You will be treated to a very impressive group of EMACS 2023 speakers. This group of industry professionals will generously share their knowledge and expertise on a variety of Customer Experience topics.


2023 Sponsors

You’ll be thrilled with the variety of solutions presented by our valued sponsors and exhibitors who make EMACS possible!

Is your company interested in becoming a sponsor or exhibitor in 2024? Please contact Jennifer Chalk.

Frequently Asked Questions

Do you have questions about EMACS? Please review our FAQs page for answers!

For any additional inquiries, please reach out to us via the Contact Us button below.

Have any questions?

Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services