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OCTOBER 7-9, 2025 | Dallas, TX | Hyatt Regency Dallas

EMACS - The Customer Experience Conference

EMACS is a premier forum for utility professionals to network, share insights, and explore strategies for improving customer experience and tackling industry challenges.

New for 2025: EMACS and PowerUp (Chartwell’s Outage Conference) will be co-located, providing unmatched insights and connections under one roof.

Interested in attending both? Register for EMACS and get 35% off your PowerUp ticket!

(Please reach out to us about discounted pricing to attend both conferences at conferences@chartwellinc.com!)

 

Register for EMACS
POWERUP Registration Info

2025 Agenda Highlights

Read all about the fantastic keynotes, sessions, panel discussions, and more that will be presented at the 2025 EMACS conference!

(Check back often! New sessions will be posted regularly!)

2025 Agenda Highlights 2025 Agenda At-A-Glance

2025 Conference Venue

Our host for Chartwell’s 2025 EMACS Conference is the Hyatt Regency Dallas.

2025 Speakers

Browse our impressive group of EMACS 2025 speakers. This group of industry professionals will generously share their knowledge and expertise on a variety of Customer Experience topics.

 

2025 Speaker Lineup

2025 Sponsors

You’ll be thrilled with the variety of solutions presented by our valued sponsors and exhibitors who make EMACS possible!

Would you like to sponsor or exhibit at EMACS 2025? Sponsorships will go fast. Please apply or inquire by clicking below!

Learn More About 2025 Sponsors Apply for a Sponsorship

2025 Best Practices Awards

Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2025 Chartwell Best Practices Awards in Excellence in Billing and Payment Programs, Excellence in Customer Experience, Excellence in Digital Experience, Excellence in Marketing and Communications, Excellence in Serving Vulnerable Customers, Excellence in Serving Business Customers, Excellence in Electric Vehicle Programs, and People’s Choice – Video will be presented at EMACS.

The submission window has closed. Winners will be announced on June 25th. 

Meet the 2024 award winners

Frequently Asked Questions

Do you have questions about EMACS? Please review our FAQs page for answers!

For any additional inquiries, please reach out to us via the Contact Us button below.

Frequently Asked Questions

Have any questions?

Contact us
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“It’s the most informative forum for the utility industry. It combines networking and education on industry innovations all in one. This is truly a can’t miss conference if you’re working with the utility industry in any capacity.” – EMACS Attendee

Chartwell Services

Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.

Learn more about our services