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OCTOBER 7-9, 2025 | Dallas, TX | Hyatt Regency Dallas

EMACS - The Customer Experience Conference

EMACS is a premier forum for utility professionals to network, share insights, and explore strategies for improving customer experience and tackling industry challenges.

New for 2025: EMACS and PowerUp (Chartwell’s Outage Conference) will be co-located, providing unmatched insights and connections under one roof.

Interested in attending both? Register for EMACS and get 35% off your PowerUp ticket!
(Look for the discount code in your EMACS registration confirmation email)

Register for EMACS
POWERUP Registration Info

2025 Agenda Highlights

Read all about the fantastic keynotes, sessions, panel discussions, and more that will be presented at the 2025 EMACS conference!

(Check back often! New sessions will be posted regularly!)

2025 Agenda Highlights 2025 Agenda At-A-Glance

2025 Conference Venue

Our host for Chartwell’s 2025 EMACS Conference is the Hyatt Regency Dallas.

2025 Speakers

Browse our impressive group of EMACS 2025 speakers. This group of industry professionals will generously share their knowledge and expertise on a variety of Customer Experience topics.

 

2025 Speaker Lineup

2025 Sponsors

You’ll be thrilled with the variety of solutions presented by our valued sponsors and exhibitors who make EMACS possible!

Would you like to sponsor or exhibit at EMACS 2025? Sponsorships will go fast. Please apply or inquire by clicking below!

Learn More About 2025 Sponsors Apply for a Sponsorship

2024 Best Practices Awards

Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2024 Chartwell Best Practices Awards in Excellence in Billing and Payment Programs, Excellence in Customer Service, Excellence in Digital Experience, Excellence in Marketing and Communications, Excellence in Serving Vulnerable Customers, Excellence in Serving Business Customers, Excellence in Electric Vehicle Programs, and People’s Choice – Video were presented at EMACS.

The submission window has closed. Winners were announced June 26, 2024.

Meet the 2024 award winners

Frequently Asked Questions

Do you have questions about EMACS? Please review our FAQs page for answers!

For any additional inquiries, please reach out to us via the Contact Us button below.

Frequently Asked Questions

Have any questions?

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“It’s the most informative forum for the utility industry. It combines networking and education on industry innovations all in one. This is truly a can’t miss conference if you’re working with the utility industry in any capacity.” – EMACS Attendee

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services