OCTOBER 8-11, 2024 | San Antonio, TX | Grand Hyatt

EMACS - The Customer Experience Conference

EMACS 2024 will be held October 8-11 at the Grand Hyatt in San Antonio, TX.

Over the course of three days, conference attendees will be immersed in inspiring keynotes, valuable networking opportunities, informative sessions presented by utility subject matter experts from across North America, and exciting cocktail receptions. Make plans now to join us. We are excited to see everyone!

BUY 3 GET 1 FREE: To purchase three seats and get one at no additional charge, please contact Angela Morrison.

If you’re interested in being a sponsor or exhibitor, please click here to learn more.

2024 Agenda Highlights

Read all about the fantastic keynotes, sessions, panel discussions, and more that will be held at the 2024 EMACS conference!

2024 Conference Venue

Our host for Chartwell’s 2024 EMACS Conference is the Grand Hyatt San Antonio.

2024 Best Practices Awards

Chartwell’s Best Practices Awards recognize excellence among electric and gas utilities with respect to projects, programs and service initiatives.

The 2024 Chartwell Best Practices Awards in Excellence in Billing and Payment Programs, Excellence in Customer Service, Excellence in Digital Experience, Excellence in Marketing and Communications, Excellence in Serving Vulnerable Customers, Excellence in Serving Business Customers, Excellence in Electric Vehicle Programs, and People’s Choice – Video will be presented at EMACS.

The submission window has closed. Winners were announced June 26, 2024.

2024 Speakers

You will be treated to a very impressive group of EMACS 2024 speakers. This group of industry professionals will generously share their knowledge and expertise on a variety of Customer Experience topics.


2024 Sponsors

You’ll be thrilled with the variety of solutions presented by our valued sponsors and exhibitors who make EMACS possible!

Is your company interested in becoming a sponsor or exhibitor in 2024? Please click here or contact Jennifer Chalk.

Frequently Asked Questions

Do you have questions about EMACS? Please review our FAQs page for answers!

For any additional inquiries, please reach out to us via the Contact Us button below.

Have any questions?

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services