Accelerating Energy Usage Insights Through AI

PSEG Long Island has advanced energy transparency by integrating artificial intelligence (AI) into its daily operations. By applying machine learning to AMI data, the utility can detect appliance-level “fingerprints,” including electric vehicles and HVAC systems, without the need for in-home hardware. This technical foundation enabled 900,000 customers to transition to time-of-day rates with greater bill clarity and personalized, actionable energy-saving recommendations. PSEG Long Island won Chartwell’s 2026 Gold Digital Experience Award.

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Speaker:

Nayan Parikh, Sr Manager Customer Technology, PSEG Long Island

Nayan Parikh is a Sr Manager Customer Technology at PSEG Long Island. In this role, he is responsible for leading digital projects to enhance customer experience, outage communications and customer satisfaction. He is currently overseeing initiatives to modernize CIS systems, enhance web/mobile transformation, Call Center Technologies, Rate Modernization, AMI enabled capabilities and implement new innovations through technology and AI to solve business problems. Nayan joined PSEG Long Island in January 2014. Prior to this, he held several positions at LIPA from 2005 to January 2014. Nayan has more than 25 years’ experience in customer-facing applications, developing technology road maps, IT strategy, project management, extensive experience in vendor and contract management and is a trusted go-to expert to achieve business goals such as improving JD Power score. Nayan holds an Executive MBA from Hofstra University, New York and a Bachelor of Engineering in Electronics from S.P University, India.

 

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