Emergency Management Leadership Council

Go Beyond Traditional Storm Response

As utilities face an ever-evolving series of risks that are growing in frequency, complexity, and severity, improving Emergency Management effectiveness has become paramount. From mega-wildfires, superstorms, and other climate-related catastrophes to geopolitical conflicts, and cyber or physical security attacks, these threats require utilities to adapt and improve their strategies to minimize operational disruptions and customer dissatisfaction.

Chartwell’s Emergency Management Leadership Council enables utility industry professionals to address an “all hazards” approach, emergency operations and planning, training and drills, situational awareness, escalation metrics, and other critical topics in a utility-only environment. An Emergency Management Leadership Council membership will help you lead your utility with valuable tools, including:

  • Documented Best Practices: This group will work together to identify and document the best practices required to plan and execute an emergency response when disasters occur.
  • Peer-to-Peer Collaboration: Learn from the best as you engage in roundtable discussions with industry leaders and Chartwell’s industry subject matter experts to tackle the most pressing challenges facing our industry.
  • Council-Only Networking Events: Attend monthly video conference calls and an annual in-person meeting to problem-solve and collaborate with industry leaders.
  • Industry Connections: Tap into collective wisdom as you collaborate with a network of industry leaders who share best practices monthly, ensuring you stay ahead of the curve.

Leverage best practices at a fraction of the investment of top consulting firms with our shared cost model. Council membership ensures informed decision-making, empowering your utility to navigate challenges with confidence.

Complimentary Chartwell white paper - Mastering Emergency Response: Navigating the Four Failure Points in a Crisis
Read the White Paper
How confident are consumers in their utility's resilience in the case of a major storm? Learn more with this downloadable infographic!
Access the Infographic
Areas of Focus Include:
  • Emergency Operations Planning
  • Situational Awareness
  • Major Events Internal and External Communications
  • Training and Drills
  • Risk Identification
  • “All Hazards” Approach
  • Legislative and Regulatory Engagement
  • Escalation Metrics
  • Organizational Resilience Structures and Development
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Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services