Time-of-Day Pilot Saves $1.5M for Business Customers

PNM's award-winning Time-of-Day (TOD) Pilot Rate transformed a traditional rate offering into a proactive customer engagement strategy that delivered measurable results. This presentation highlights PNM's Chartwell Best Practices Award: Silver in the Business Customer category.

Through advanced data analytics, personalized customer outreach, and cross-functional collaboration, commercial customers realized more than $1.5 million in estimated savings while supporting renewable energy goals and cost savings for PNM.

This session will showcase how utilities can use customer data, rate education, and strategic account management to improve adoption, enhance customer experience, and create shared value for customers and the utility.