The Affordability-Risk Equation: How TEP Is Reevaluating Residential Deposit Policies

As affordability challenges, rising arrears, and increasing pressure to support financially vulnerable customers continue to reshape the utility landscape, organizations are reevaluating traditional approaches to managing payment risk. Tucson Electric Power (TEP) will share its ongoing assessment of residential deposit requirements and the factors informing that evaluation, including customer affordability considerations, operational impacts, financial performance, and regulatory responsibilities.

Attendees will gain insight into how TEP is examining the role of deposits within a broader customer support and collections strategy, assessing potential impacts on customer experience, administrative processes, and the management of payment risk. The discussion will focus on the analytical and operational considerations that come into play when reviewing deposit policies, along with lessons learned from the evaluation process.

This session will provide practical perspectives for utility leaders seeking to balance customer needs, operational realities, and financial sustainability while navigating an increasingly complex regulatory and economic environment.