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The Goal of Being the Easiest Utility to Have an EV With
Connexus Energy, Minnesota’s largest member-owned electric cooperative, will share how it is working to become the easiest utility to own and operate an electric vehicle with. This session will cov...
Beyond the Balance: Optimizing Collections Through Strategic Communication
In 2024, Con Edison launched a digital-first arrears program to exhaust all communication channels before service interruptions occur. This initiative, recipient of Chartwell’s 2025 Bronze Award fo...
Discover How LG&E and KU Leveraged College Sports Name, Image, and Licensing (NIL) Partnerships to Drive Engagement
Get an inside look at LG&E and KU’s innovative campaign using Name, Image, and Likeness (NIL) partnerships with University of Louisville and University of Kentucky athletes. Learn how the utilities...
Designing an Effective EV Charger Rebate Program at Ameren Missouri
This webinar examines how Ameren Missouri designed and launched an EV charger rebate program supporting public, workplace, and multifamily charging. Learn what worked, what required adjustment, and...
Preparing for the April 2026 TCPA Deadline: What Utilities Need to Know
With the April 2026 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and H...
PSEG Long Island Elevates Business Customer Experience
Introduced in 2024, PSEG Long Island’s Business First initiative encompasses a utility-wide commitment to supporting local businesses’ vitality through simplified access to energy efficiency, economic development incentives, and account support. Building the Business First platform required departmental collaboration to unify around a shared goal of delivering a small and midsize businesses-tailored customer experience and a consistent branded customer outreach strategy across numerous channels. A key element of the platform is the Business First Advocate team of employee ambassadors, who champion the needs of business customers and strengthen the awareness of available resources. PSEG Long Island’s holistic business customer-centric approach has generated tangible economic benefits for businesses, revitalized downtown communities, enhanced grid efficiency, improved customer satisfaction, and strengthened PSEG Long Island’s role as a supportive business partner.
Speakers:
Veronica Isaac, Manager, Customer and Community Partnerships, PSEG Long Island
Manager of Customer and Community Partnerships, Veronica is responsible for direct customer engagement across three key areas: Economic Development, Business Customer Advocacy, and the Community Partnership Program. These teams foster relationships by providing financial assistance to revitalize business districts, acting as personalized points of contact for business accounts, and supporting local non-profit organizations. Her 30-year career has spanned Brooklyn Union, Con Edison, National Grid, and PSEG Long Island, with experience in Gas, Electric, Steam, and Information Technology.
Michelle Somers, Marketing Manager, PSEG Long Island
Michelle Somers leads the marketing team to generate customer engagement, satisfaction and participation. Her projects at the utility include facilitating EV adoption on Long Island as the Electric Vehicles Manager and Lead Marketing Program Manager where she guided the utility to 55% paperless billing enrollment. With more than 30 years in Marketing, Michelle is passionate about developing creative solutions in marketing and technology and has held positions at American Express, CMP Media, United Business Media and National Grid.
