Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
PSEG Long Island Elevates Business Customer Experience
Introduced in 2024, PSEG Long Island’s Business First initiative encompasses a utility-wide commitment to supporting local businesses’ vitality through simplified access to energy efficiency, economic development incentives, and account support. Building the Business First platform required departmental collaboration to unify around a shared goal of delivering a small and midsize businesses-tailored customer experience and a consistent branded customer outreach strategy across numerous channels. A key element of the platform is the Business First Advocate team of employee ambassadors, who champion the needs of business customers and strengthen the awareness of available resources. PSEG Long Island’s holistic business customer-centric approach has generated tangible economic benefits for businesses, revitalized downtown communities, enhanced grid efficiency, improved customer satisfaction, and strengthened PSEG Long Island’s role as a supportive business partner.
Speakers:
Veronica Isaac, Manager, Customer and Community Partnerships, PSEG Long Island
Manager of Customer and Community Partnerships, Veronica is responsible for direct customer engagement across three key areas: Economic Development, Business Customer Advocacy, and the Community Partnership Program. These teams foster relationships by providing financial assistance to revitalize business districts, acting as personalized points of contact for business accounts, and supporting local non-profit organizations. Her 30-year career has spanned Brooklyn Union, Con Edison, National Grid, and PSEG Long Island, with experience in Gas, Electric, Steam, and Information Technology.
Michelle Somers, Marketing Manager, PSEG Long Island
Michelle Somers leads the marketing team to generate customer engagement, satisfaction and participation. Her projects at the utility include facilitating EV adoption on Long Island as the Electric Vehicles Manager and Lead Marketing Program Manager where she guided the utility to 55% paperless billing enrollment. With more than 30 years in Marketing, Michelle is passionate about developing creative solutions in marketing and technology and has held positions at American Express, CMP Media, United Business Media and National Grid.
