Chartwell Membership Options

Adapting to the Speed of Change & Innovation

Today’s utility leaders need the right insight in order to make smart and timely business decisions for their organizations. Whether you are looking for ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell can help you accomplish your goals.

Leadership Councils

Chartwell’s Leadership Councils bring utility leaders together to problem-solve, share strategies and lessons learned, and collaborate on key issues facing the utility industry. There are five separate Leadership Councils: Billing & Payment, Business Customer, Customer Experience, Outage Communications, and Vulnerable Customer.

  • Monthly meetings with case study and research presentation and discussions
  • One in-person meeting each year
  • Two complimentary conference registrations

Directors' Strategic Council

Chartwell’s Directors’ Strategic Council gives utility directors an instant network of peers to help them drive innovation, make better decisions, and achieve desired outcomes.

  • On-demand access to a network of cross-functional utility directors across North America
  • 2 seats to 1 annual directors-only meeting and 4-5 bimonthly video conference calls for strategic discussion
  • Outside-the-industry speakers to challenge the status quo
  • A Microsoft Teams channel to share knowledge and collaborate on solutions

Insight Center

Chartwell’s Insight Center provides unlimited, enterprise-wide access to:

  • Webinars
  • Benchmarks
  • Trends Reports
  • Access to Chartwell’s analysts
  • Best practices
  • Membership pricing for Chartwell conferences


Tranzact is a post-event study that enables benchmarking against other utilities’ outage experiences.

  • In-depth monthly comparison reports
  • Quarterly cross-tab analysis deep dive reports
  • National transactional survey data file
  • Quarterly best practice calls

Advisory Services

Get the opportunity to work directly with a seasoned utility professional to help clarify your options, increase your confidence in your judgment, and improve your work.

  • Organizational structure
  • Strategic roadmaps
  • Actionable solutions

Executive Services

Maximize efficiency, learn from the experiences of peer executives, and increase the speed and quality of your outcome.

  • Outcome-based solutions
  • Strategic decision-making support
  • In-depth benchmarking

Insight Center Benefits:


Actionable Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.


Analyst Support

Our Research Analysts are available to answer questions about our research and connect you with your peers in our extensive member utility network.


Events & Webinars

Membership includes enterprise-wide access to over 30 webinars each year and discounted registration for EMACS: The Customer Experience Conference and PowerUp: Chartwell’s Outage Conference.


Billing & Payment

Chartwell’s Billing & Payment Leadership Council helps you avoid common billing mistakes, create a better customer experience, reduce costs and streamline the payment process through cutting-edge strategies.

Business Customer

Chartwell’s Business Customer Leadership Council helps you build a network of utility industry peers who actively share how to effectively meet the unique needs of business customers of all sizes from SMBs to large C&I accounts.

Customer Experience

Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the journey, dive deeply into the issues surrounding consumer experience management and create a consistent customer experience across all touchpoints.

Outage Communications

Chartwell’s Outage Communications Leadership Council enables utility industry professionals to collaborate with industry leaders on the best ways of communicating with customers, employees, and other stakeholders during power outages.

Vulnerable Customer

The Chartwell Vulnerable Customer Leadership Council is entirely focused on vulnerable or at-risk customers and employs a working group format focused on identifying and solving common challenges from idea to implementation.

Directors' Strategic Council

Chartwell’s Directors’ Strategic Council gives utility directors an instant, exclusive network of peers plus outside experts to help them make strategic decisions, drive innovation, and achieve desired outcomes.

Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services