Today’s utility leaders need the right insight in order to make smart and timely business decisions for their organizations. Whether you are looking for ways to resolve pressing issues or trying to drive innovation within your utility, Chartwell can help you accomplish your goals.
Chartwell’s Leadership Councils bring utility leaders together to problem-solve, share strategies and lessons learned, and collaborate on key issues facing the utility industry. There are five separate Leadership Councils: Billing & Payment, Business Customer, Customer Experience, Outage Communications, and Vulnerable Customer.
Chartwell’s Directors’ Strategic Council gives utility directors an instant network of peers to help them drive innovation, make better decisions, and achieve desired outcomes.
Chartwell’s Insight Center provides unlimited, enterprise-wide access to:
Tranzact is a post-event study that enables benchmarking against other utilities’ outage experiences.
Get the opportunity to work directly with a seasoned utility professional to help clarify your options, increase your confidence in your judgment, and improve your work.
Maximize efficiency, learn from the experiences of peer executives, and increase the speed and quality of your outcome.
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Our Research Analysts are available to answer questions about our research and connect you with your peers in our extensive member utility network.
“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research is easy to digest and their whole team is easy to work with.”
“The people at Chartwell truly are connected to us as a member. They know what we need as a utility, what is important to us. They understand from the customer perspective, they do a great deal of research and their research has been invaluable to us.”
“Chartwell membership is worth its weight in gold to us. It has paid off in so many different ways. Chartwell is my ‘go-to’.”
Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the journey, dive deeply into the issues surrounding consumer experience management and create a consistent customer experience across all touchpoints.
Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.
Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.
Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services provide one-on-one coaching and leadership development with industry experts.