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Current Surveys

Benchmark Your Performance and Improve

Ready to accelerate excellence? Your participation in Chartwell surveys offers many advantages:

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Contribute to Progress

Your voice and insights make a difference. The data collected through Chartwell research surveys guides advancements in products, services, and overall utility industry practices.

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Gain Valuable Knowledge

Accessing survey data often provides access to the latest industry trends and knowledge. You gain a deeper understanding of current issues and how they might be addressed.

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Drive Innovation

Help shape the future of the utility industry. Insights from survey data can spark creative solutions and lead to the development of groundbreaking products and services.

Digital Experience Survey

Topics include:

  • A Variety of Digital Channels
  • Social Media
  • Mobile Apps
  • Live Chat
  • MyAccount/ Web Portals
  • Digital Experience of Residential Customers
  • Residential Self-Service Channels
  • Agent-Facilitated Channels

Click below to participate and help identify industry-wide trends and best practices!

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Chartwell Services

Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.

Learn more about our services