Membership FAQs

As a Chartwell member, your company has enterprise-wide access to a wealth of utility-specific resources to help improve customer satisfaction and enhance operational efficiencies.

Frequently Asked Questions:

  • How do I begin accessing my Chartwell benefits?

    Click here to create a login. Here are some step-by-step instructions on setting up your account.

  • How do I access Chartwell’s published research?

    Go to the Insight Center to browse our publications or search for specific topics.

  • How do I register for a Chartwell webinar or conference?

    Go to the Chartwell Events page and register using your Chartwell login.

  • I have a question about a Chartwell publication. How can I talk to a member of your research team?

    Utilize Chartwell’s Ask the Analyst tool to request information on our published research.

Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services and Executive Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services