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Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
Utility and Community Collaboration Provides a Helping Hand to Customers in Need
Through its “Neighbours Helping Neighbours” grant, Manitoba Hydro seeks to support vulnerable customers facing disconnection. To expedite lead time for vulnerable customers awaiting crisis grant financial support, the utility launched a project to deliver funding, reducing process times from four to six weeks to one to two days. The process improvement has yielded operational efficiencies and cost savings via the elimination manual steps, reduced contact center volume related to funding delays, and improved the overall customer experience for grant recipients.
Speaker:
Tina Kelly , Product Manager, Manitoba Hydro
Tina Kelly is a Product Manager at Manitoba Hydro, where she leads strategic initiatives to address energy affordability for vulnerable customers. With a strong background in telecommunications—including leadership roles in product development, strategic analysis, and network operations—Tina brings a unique perspective to the utility. Her customer-centric approach, informed by research and data-driven decision-making, supports the design of inclusive programs.
