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How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Award-Winning Customer Experience: Lessons From the Leaders
Each year, utilities across the industry launch innovative initiatives to improve the customer experience — from digital engagement strategies to new service models and communication approaches. This panel brings together recent award-winning utilities to share the ideas, strategies, and lessons behind their successful programs.
Panelists will discuss the challenges they set out to solve, how they built internal support for their initiatives, and the measurable outcomes they achieved. Attendees will gain practical insights into how leading utilities are advancing customer experience, along with ideas that can be adapted within their own organizations.
Moderated by: Dennis Goodman, Senior Consultant, Chartwell Inc.
Dennis Goodman is a seasoned customer experience leader and researcher with nearly 25 years of experience helping organizations understand customer needs and translate insights into action. He previously spent nine years at Salt River Project leading customer experience and market research efforts, where he partnered with senior leaders to implement insight-driven strategies and new service innovations, while also collaborating with external organizations to bring best practices across departments. Earlier in his career, he spent nearly a decade at J.D. Power, advising organizations across industries on improving customer satisfaction and loyalty.
