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Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
EVs, Heatwaves, and the Grid: How Managed Charging Delivers Reliability
This presentation explores how Orange & Rockland is using managed charging to turn rapid EV growth into a grid-strengthening asset.
Drawing on lessons from the June 2025 heatwave, it highlights ...
(Complimentary Webinar) Join Convey for a focused look at how Rich Communication Services (RCS) is transforming customer messaging. Moving beyond traditional SMS, RCS Business Messaging delivers br...
Chartwell’s Mid-Year Utility Insights: Trends Shaping the Industry
Please join us for Chartwell’s round-up of recently published research and insights. This quarter we will feature FRESH research from Chartwell's Industry Billing Survey, along with a look at recen...
Predicting Power: How Machine Learning is Transforming Estimated Times of Restoration
In this panel session, utility industry experts will explore how artificial intelligence and machine learning are reshaping the way companies predict and communicate estimated times of restoration (ETRs). Panelists will discuss how these technologies are being used to enhance ETR accuracy, improve internal efficiency, and deliver clearer, more timely information to customers. Learn how utilities are leveraging data-driven tools to solve persistent customer experience challenges and build greater trust during power outages.
Moderator:
John Board, Senior Consultant, Inc.
John is a certified CX professional and marketing leader with more than 20 years of experience in the utility industry. He brings extensive experience in qualitative research methodology, journey mapping and marketing experience in B2B, B2C and Multicultural segments.
Panelists:
Ryan Keilen, Senior Manager of Customer Data Analytics, Consumers Energy
Ryan has been with Consumers Energy for 14 years, and has been working in the Data and Analytics space for the last 6 years within the company.
Carl Schoenhofer, Director, Customer Outage Journey, PG&E
Carl has been with PG&E for 12 years. As the Director, Customer Outage Journey PMO, he leads a matrixed team to improve customers’ end-to-end outage experiences. Previously he was a Regional Senior Manager where he served as the cross functional leader and led a number of strategic initiatives to address customer and community pain-points in the areas of capacity, reliability and PSPS. Prior to coming to PG&E, Carl worked as a Vice-President & General Manager in the sawmill industry and as Chief Financial Officer for a Dairy Cooperative.
