The Future of Customer Experience: Executive Strategies for the Next Decade

Given the accelerating rate of change, what will customer experience (CX) in the utility sector look like in five or ten years? This executive panel will provide a strategic outlook on the future of CX, discussing what utilities need to do now to prepare. Topics will include leveraging digital tools, aligning operations with customer expectations, and addressing challenges in customer engagement and satisfaction. Executives will share their visions for the future and the steps their organizations are taking to innovate and enhance the customer journey. Gain insights into how utilities can stay ahead of evolving customer needs and industry trends.

Panelists: To Be Announced


Panel Moderator:
  • I.S. Dunklin, Chief Executive Officer, Chartwell, Inc. 


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