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How TEP Uses Voice of the Customer Data to Improve Outage Communications
In this webinar, Sandy Holland, Principal Data Analyst, will share how TEP used targeted voice-of-the-customer surveys to identify the specific gaps in their outage communications and translate tha...
How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Making a Difference: Strengthening Business Customer Relationships with Tailored Energy Solutions
Creating a dialogue and understanding customer needs is key to positioning business customers for energy success while also strengthening relationships. A diverse panel responsible for managed and unmanaged business customers will share how tailoring solutions for specific industry types and customer segments is a win-win approach. You’ll learn strategies for proactive customer engagement, strengthening your roles as a trusted energy advisor, and energy planning for redundancy, power quality for equipment, energy efficiency consulting, and pricing options. Don’t miss this opportunity to learn how upfront engagement builds rewarding relationships as well as innovative, sustainable energy solutions that benefit the customer and the utility.
Panelists:
Tomaso Giannelli, Key Account Manager, Georgia Power
Tomaso has more than 20 of experience at two of the largest electric utilities in the United States, much of it focused on serving business customers. During his tenure at Southern California Edison, he had the opportunity to work in several offices and departments. Through discipline and dedication, he ascended through the ranks from meter reader to senior manager. In his current role at Georgia Power, Tomaso is a Key Account Manager for Municipalities and K-12 schools in Savannah and Southeast Georgia.
Benjamin Jung, Business Liaison, CPS Energy
Benjamin Jung is an Energy2Business Liaison within the Customer Advocacy department at CPS Energy. With his four years of utility industry experience, he conducts concierge-type case management for Small and Medium business (SMB) customers. Benjamin establishes partnerships with small business community non-profits to bridge access and information to support SMB customers. Additionally, he supports account management, energy audits, rebates, and produces SMB community fairs.
Prior to CPS Energy, Benjamin managed several Walgreen’s stores in the Texas coastal area managing over $10M in annual sales and developing SMB employee wellness partnerships with Walgreen’s Healthcare Clinics.
Benjamin has a Bachelors Degree in Business Administration and a Minor in Marketing from Texas A&M University – Corpus Christi and was a member of Walgreens Corporate Advisory Council.
Panel Moderator:
John Bord, Senior Consultant, Chartwell, Inc.
John is a certified CX professional and marketing leader with more than 20 years of experience in the utility industry. He brings extensive experience in qualitative research methodology, journey mapping and marketing experience in B2B, B2C and Multicultural segments.
