Transforming Business Customer Relationships: Becoming a Trusted Advisor
Like other industries, utilities are faced with the task of reinventing their relationship with customers due to several key factors placing enormous pressure upon them including changing expectations, new energy technology and more. During this panel discussion, learn how leading utilities are moving along the journey to become their business customers’ trusted energy advisor. Hear stories on how their organizations are developing strategies and processes that allow them to move away from passive, reactive relationships and instead proactively engage with business customers across all industries and segments. Among the topics panelists will explore are:
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how their utilities have sought to better understand business customers through classification, segmentation and assignment
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the kinds of proactive outreach activities they employ for business customers
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how are they developing internal SMEs within business customer teams
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and what tools, platforms or systems do they use to enable them to meet their objectives
Moderator:
Jennie King, Principal Consultant, Chartwell Inc.
Panelists:
Tomaso Giannelli, Key Account Manager, Georgia Power Company
Tomaso has more than 20 of experience at two of the largest electric utilities in the United States, much of it focused on serving business customers. During his tenure at Southern California Edison, he had the opportunity to work in several offices and departments. Through discipline and dedication, he ascended through the ranks from meter reader to senior manager. In his current role at Georgia Power, Tomaso is a Key Account Manager for Municipalities and K-12 schools in Savannah and Southeast Georgia.
Wyndle Young, Director of Customer Service and Government Infrastructure, OPPD
Wyndle is Director of Customer Service and Government Infrastructure in the Customer Service Division at the Omaha Public Power District, one of the largest publicly owned electric utilities in the United States, He currently leads the development of relationships with governmental entities, developers, engineering firms, communications companies, etc. throughout the OPPD service territory, as well as regional, national, and global energy leaders to ensure efficient and timely Southwest Power Pool compliant installation and modification of utility infrastructure and street and highway lighting systems.
Gabriel Núñez, Manager, Strategic Programs LCS, BGE
Gabe is an accomplished professional with a passion for delivering exceptional utility services to small and medium business customers. With 16 years of experience in the industry, he possesses a deep understanding of the unique needs of businesses in various sectors. Gabe is dedicated to fostering growth, sustainability, and customers satisfaction as well as improving digital architecture to aid in process improvements for all commercial customers.
