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Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
Level Up Your Customer Service: A Roadmap to AI-Powered Modernization for Utilities
Join InflowCX for an engaging session designed to demystify AI and ignite your excitement about how it’s transforming customer interactions for utilities. We’ll explore the current state of the industry and provide a step-by-step guide to help you progress through the various stages of AI integration. Whether you’re just starting your AI journey or looking to enhance existing efforts, this session will provide a clear roadmap to AI-powered modernization and leave you with a practical understanding of AI’s potential and the confidence to take your customer interactions to the next level.
Speaker:
Mike Dolloff, Chief Revenue Officer, InflowCX, an Amplix Company
Mike has spent the past 15 years in the technology industry and joined InflowCX in 2014 where he helped the company pivot into the CCaaS market. In addition to driving company strategy, service offerings, and technology partnerships, Mike leads the sales and customer success teams as they guide customers on their cx strategies and technologies.
