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Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
TEP Enhances Customer Payment Experience with Mobile Wallets
As mobile phone usage continues to surge, customers are demanding easier payment options, prompting Tucson Electric Power (TEP) to dive into the mobile wallet space. In this fireside chat, explore TEP’s successful implementation of Kubra EZ Pay, featuring Apple Pay, Google Pay, PayPal, and Venmo, driven by direct customer requests for simpler payment methods. Learn how TEP navigated the challenges of mobile wallet integration, improving payment processing speed, security, and customer satisfaction. This session will offer valuable insights into how utilities can enhance operational efficiency and customer engagement through mobile payment innovations. Don’t miss this opportunity to elevate your utility’s customer payment experience with mobile wallets.
Speaker:
Regina Rowden, Supervisor, Customer Care Remittance, Tucson Electric Power
As the Remittance Supervisor, Regina focuses on customer payment experience, employee development and engagement, customer and third-party vendor relationships, and reconciliation for all utility payment transactions.
Regina joined TEP in 2007 and held positions as a Customer Care Representative, Credit and Collections Representative, Bankruptcy Specialist, and Sr Remittance Processing Specialist while continuing her education.
Outside of her day-to-day role, Regina enjoys managing her daughter’s youth soccer team. She is also a member of TEP’s Community Action Team, which allows her many opportunities to show her passion for volunteering in her community.
Moderator:
Vida Hotchkiss, Senior Consultant, Chartwell, Inc.
