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How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
(Complimentary Webinar) Join Convey for a focused look at how Rich Communication Services (RCS) is transforming customer messaging. Moving beyond traditional SMS, RCS Business Messaging delivers br...
TEP Enhances Customer Payment Experience with Mobile Wallets
As mobile phone usage continues to surge, customers are demanding easier payment options, prompting Tucson Electric Power (TEP) to dive into the mobile wallet space. In this fireside chat, explore TEP’s successful implementation of Kubra EZ Pay, featuring Apple Pay, Google Pay, PayPal, and Venmo, driven by direct customer requests for simpler payment methods. Learn how TEP navigated the challenges of mobile wallet integration, improving payment processing speed, security, and customer satisfaction. This session will offer valuable insights into how utilities can enhance operational efficiency and customer engagement through mobile payment innovations. Don’t miss this opportunity to elevate your utility’s customer payment experience with mobile wallets.
Speaker:
Regina Rowden, Supervisor, Customer Care Remittance, Tucson Electric Power
As the Remittance Supervisor, Regina focuses on customer payment experience, employee development and engagement, customer and third-party vendor relationships, and reconciliation for all utility payment transactions.
Regina joined TEP in 2007 and held positions as a Customer Care Representative, Credit and Collections Representative, Bankruptcy Specialist, and Sr Remittance Processing Specialist while continuing her education.
Outside of her day-to-day role, Regina enjoys managing her daughter’s youth soccer team. She is also a member of TEP’s Community Action Team, which allows her many opportunities to show her passion for volunteering in her community.
Moderator:
Vida Hotchkiss, Senior Consultant, Chartwell, Inc.
