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Inside Entergy’s AI Chatbot: How a New Mobile Feature Is Transforming Customer Interactions
Join Karlon Butler, Manager of Product Owner Mobile App & View Outage, and Gus Bernard, Solution Architect, as they walk through how the chatbot works, how it was built, and what it means for the c...
Progress Over Perfection: OPPD’s Outage Communication & ETR Enhancements
Join Andrew Peacock, Manager of Customer Experience at Omaha Public Power District (OPPD), as he shares how OPPD's continuous improvement mindset has sharpened the way they set expectations during ...
TEP Enhances Customer Payment Experience with Mobile Wallets
As mobile phone usage continues to surge, customers are demanding easier payment options, prompting Tucson Electric Power (TEP) to dive into the mobile wallet space. In this fireside chat, explore TEP’s successful implementation of Kubra EZ Pay, featuring Apple Pay, Google Pay, PayPal, and Venmo, driven by direct customer requests for simpler payment methods. Learn how TEP navigated the challenges of mobile wallet integration, improving payment processing speed, security, and customer satisfaction. This session will offer valuable insights into how utilities can enhance operational efficiency and customer engagement through mobile payment innovations. Don’t miss this opportunity to elevate your utility’s customer payment experience with mobile wallets.
Speaker:
Regina Rowden, Supervisor, Customer Care Remittance, Tucson Electric Power
As the Remittance Supervisor, Regina focuses on customer payment experience, employee development and engagement, customer and third-party vendor relationships, and reconciliation for all utility payment transactions.
Regina joined TEP in 2007 and held positions as a Customer Care Representative, Credit and Collections Representative, Bankruptcy Specialist, and Sr Remittance Processing Specialist while continuing her education.
Outside of her day-to-day role, Regina enjoys managing her daughter’s youth soccer team. She is also a member of TEP’s Community Action Team, which allows her many opportunities to show her passion for volunteering in her community.
Moderator:
Vida Hotchkiss, Senior Consultant, Chartwell, Inc.
