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The Tale of Two Storms: How Con Edison Quickly Pivoted Its Communications Strategy to Keep the Public Informed in Extreme Conditions
In this session, Con Edison shares how its team pivoted messaging, channels, and tone in real time to keep millions of customers informed, safe, and connected throughout both storms.
MyOPPD is Omaha Public Power District’s secure online platform that gives customers convenient, 24/7 access to their accounts.
In this webinar, we will see how users can view and pay bills, trac...
Time-of-Day Pilot Saves $1.5M for Business Customers
PNM's award-winning Time-of-Day (TOD) Pilot Rate transformed a traditional rate offering into a proactive customer engagement strategy that delivered measurable results. This presentation highlight...
Strategic Digital Transformation Drives Call Reduction at Evergy
Since 2019, Evergy has reduced calls to Customer Service Representatives by 43% through a steady, strategic digital evolution. This session will explore how analytics, process improvements, and strong business cases — backed by executive support and capital investment — enabled a transformation in customer self-service and experience. Learn how Evergy’s patient, incremental approach delivered powerful, measurable results.
Speaker:
Dave Clauson, Director, Digital Strategy, Evergy, Inc
Dave Clauson is the Director of Digital Strategy at Evergy, Inc., spearheading self-service initiatives, including customer portals, IVA/IVR, outage communications and mobile solutions. With 30 years in marketing and digital roles in energy and financial services, he excels in enhancing customer experiences and reducing operational costs. Dave holds an undergraduate from the University of Texas Austin and masters from Dallas Theological Seminary and the University of Kansas.
