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Connecting the Utility Industry to Solutions for 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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PowerUp 2024

Registration is now open for the 18th anniversary of PowerUp: Chartwell’s Outage Conference, the largest and most informative event of its kind in the industry.

Please join us June 3-5, 2024 in Orlando, Florida!

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EMACS 2024

The 27th annual Chartwell’s EMACS: The Customer Experience Conference will be October 8-11, 2024 in San Antonio, Texas. More information is coming soon!

 

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has over 300 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

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“We see our membership as more like a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
Beyond the Bill – Redesigning FortisBC’s Customer Billing Experience

Learn how FortisBC's Beyond the Bill project resulted in new…
  • Webinar
Mastering Major Event Communications: Expert Insights and Tools From Across the Nation

(Complimentary Webinar) This webinar brings together experts who can speak…
  • Case Study
Hydro Ottawa and Manitoba Hydro Communicators Underscore The Value of Messaging

Manitoba Hydro and Hydro Ottawa communicators have worked for year…
  • Case Study
Empowering Customers: FortisBC’s Journey “Beyond the Bill”

Recognizing that for many customers the bill represents their primary…

Upcoming Webinars

How CPS Energy is Saving with Color-Coded Energy Conservation

Join this webinar to learn how CPS Energy's energy conservation…
Beyond the Bill – Redesigning FortisBC’s Customer Billing Experience

Learn how FortisBC's Beyond the Bill project resulted in new…
Combating the Arrears Crisis: Innovative Customer Support Solutions for the Utility Sector

In this panel discussion, leading utilities will explore innovative approaches…

New on the Blog

  • By admin
Announcing Chartwell’s Electric Vehicle Leadership Council
Chartwell, Inc., a leading provider of utility industry research focused on customer-facing issues, is pleased to announce the creation of an Electric Vehicle Leadership...
  • By admin
Announcing Chartwell’s Business Customer Leadership Council
Chartwell, Inc., a leading provider of insights serving the utility industry, is pleased to announce the Business Customer Leadership Council, a new peer-to-peer collaboration group formed to...
  • By admin
Announcing Chartwell Executive Services
Chartwell is pleased to announce Executive Services, a new product offering created to connect utility executives to industry-leading solutions, insights, and strategies for sustainable...
  • By admin
Meeting Utility Customer Expectations About Electric Vehicles
By Casey Collins, Research Analyst at Chartwell Inc. – Electric vehicles (EVs) are steadily gaining ground and becoming much more than a buzzword. Data...
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Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services