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Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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EMACS 2024

Register today for the 27th annual Chartwell’s EMACS: The Customer Experience Conference. The event will be held October 8-11, 2024 in San Antonio, Texas. We can’t wait to see everyone!

 

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

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“We see our membership as more of a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
Innovative Storm Response: The Role of ComEd’s Area Restoration Management Teams

As severe weather events increase globally, utilities must innovate their…
  • Case Study
Evergy Drives Spike in Self-Service Transactions Through IVA Enhancements

In 2023, Evergy began enabling customers to start service via…
  • Case Study
Consumers Energy Smoothly Transitions to Fee-Based Card Payment Structure

In October 2023, Consumers Energy implemented a per-transaction fee for…
  • Webinar
Storm-Proofing: SnoPUD’s Award-Winning Outage Alert System Transformation

Join us to explore Snohomish County Public Utility District's award-winning…

Upcoming Webinars

Three Game-Changing Trends in Utility Customer Experience

(Complimentary Webinar) Join us for an insightful webinar as Chartwell's…
How ComEd Segments and Serves Business Customers

With more than 350,000 business customer accounts throughout the ComEd…
Storm-Proofing: SnoPUD’s Award-Winning Outage Alert System Transformation

Join us to explore Snohomish County Public Utility District's award-winning…

Industry News

  • By admin
Utilities Recognized for Excellence With Chartwell’s 2024 Best Practices Awards
Baltimore Gas & Electric, Consumers Energy, Enbridge, Evergy, Hydro One, Orange & Rockland, and Pacific Gas & Electric have taken the top honors in...
  • By admin
Chartwell to Launch New Utility Resilience Institute and Councils
Chartwell, Inc., a leading provider of insights and best practices to the utility industry, today announced a new research institute and two new councils...
  • By admin
Announcing I.S. Dunklin as New Chief Executive Officer
Chartwell, Inc., a leading provider of insights and best practices to the utility industry, is excited to announce the appointment of I.S. Dunklin as...
  • By admin
Understand How Consumer Demographics Can Impact EV Interest
As utilities help their customers navigate the transition to electric vehicles. it’s important to understand their preferences and concerns. Consumers’ interest in electric vehicles...
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Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services