Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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EMACS 2025

The 28th annual Chartwell’s EMACS: The Customer Experience Conference will be held October 7-9, 2025 in Dallas, Texas. Registration is open now!

 

PowerUp 2025

Registration for the 18th annual PowerUp: Chartwell’s Outage Conference is now open! It will be held October 6-8, 2025 at the Hyatt Regency in Dallas, Texas.

Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

Industry News

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Customer-Centric Excellence: Recognized with Chartwell’s 2025 Best Practices Awards
ComEd, EPB, Hawaiian Electric, Manitoba Hydro, PECO, Peoples Gas and Tampa Electric, and PSEG Long Island have taken the top honors in Chartwell’s 22nd...
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New Vulnerable Customer Benchmark Study: 59% of Utilities Expanding Support for Moderate-Income Customers
By Stacey Bailey, VP Chartwell recently released its latest Vulnerable Customer Industry Survey on Utility Industry trends in serving the vulnerable customer population. This...
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Top 20 Ways Utilities Use AI To Automate Billing and Collections Tasks
Utilities are continuing to implement Robotic Process Automation (RPA) to improve the efficiency and effectiveness of billing and collections. 👉 Case study: Nimble Approach...
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Key Components for Conducting Successful Hot Washes
By Russ Henderson, Director of Research Conducting prompt hot washes post-event is critical to a utility’s Emergency Management Improvement Process. Successful hot washes facilitate...

Chartwell Services

Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.

Learn more about our services