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Connecting the Utility Industry to Solutions for Over 30 Years

Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!

 

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PowerUp 2024

Registration is open for the 18th anniversary of PowerUp: Chartwell’s Outage Conference, the largest and most informative event of its kind in the industry.

Please join us June 3-5, 2024 in Orlando, Florida!

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EMACS 2024

The 27th annual Chartwell’s EMACS: The Customer Experience Conference will be October 8-11, 2024 in San Antonio, Texas. Registration is now open!

 

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Chartwell Members Benefit From

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Independent Research

Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.

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Industry Community

Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.

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Industry Experience

Customers have access to Chartwell’s team, which has over 300 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.

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“We see our membership as more of a partnership. Chartwell understands our business extremely well. The research they provide is easy to digest and their whole team is easy to work with. They’ve been able to help us identify innovations within our industry that need to be implemented, and then help us figure out exactly how to do that.”

Chartwell Member
– Director of Customer Care Operations

Preview Research

  • Webinar
Transforming Emergency Management: Duquesne Light Company’s Journey to Industry Leadership

Duquesne Light Company (DLC) earnestly strives to be an industry…
  • Webinar
Strategies for Effective Outage Communications, Operations, and Emergency Management

(Complimentary Webinar) Join industry leaders as they discuss how their…
  • Case Study
OPPD Prevents Load Shed Event Despite Extreme Weather

In preparation for extreme winter conditions in January 2024, OPPD…
  • Case Study
SMUD’s Storm Response Team Reimagines Outage Operations

A series of unprecedented storms in late 2022 and early…

Upcoming Webinars

Industry Benchmarks and Best Practices: Chartwell’s Quarterly Review

Please join us for Chartwell’s quarterly round-up of recent research…
Transforming Emergency Management: Duquesne Light Company’s Journey to Industry Leadership

Duquesne Light Company (DLC) earnestly strives to be an industry…

Industry News

  • By admin
Navigating Resilience in an Electrical Utility
Is your utility prepared for the worst? An effective resilience program must consider the challenges an organization faces well in advance of anticipated problems...
  • By admin
Chartwell Completes Four-Report Series Based on Findings From 2023 Consumer Survey
Chartwell’s 2023 Residential Consumer Survey, with its newly introduced Future Views of the Customer Survey, takes a refined look at the customer-utility relationship. In...
  • By admin
Entergy’s Messaging Refresh Wins Gold in Outage Communications Category of Chartwell’s Best Practices Awards
In 2022, Entergy began a refresh of its outage communication distribution practices. After identifying pain points rooted in outdated and manual processes, the utility...
  • By admin
Chartwell Inc. Champions Efforts to Better Prepare Utilities to Face the Industry’s Increasing Threat Environment
Utility Veteran Don Daigler to Lead New Benchmarking, Best Practices Initiative Atlanta, GA – March 26, 2024 – Chartwell Inc., a leading provider of...
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Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services and Executive Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services