Connecting the Utility Industry to Solutions for Over 30 Years
Exclusively focused on electric, gas, and water utilities, Chartwell has provided actionable insights, collaborative problem-solving opportunities, and events to help utilities improve customer experience and operational efficiency for over 30 years!
INDUSTRY NEWS: The Chartwell Blog
- By Chartwell
Chartwell Debuts 2025 Consumer Perspectives on Utility Service and Customer Experience
By Casey Collins, Senior Research Analyst At the EMACS Conference held in October, Chartwell analysts unveiled their initial findings from Chartwell’s 2025 Residential Consumer...
- By Chartwell
Unlocking Customer Satisfaction with Advanced Analytics: Insights from SCE and Chartwell
In today’s rapidly evolving utility landscape, customer satisfaction is more than a metric—it’s a strategic imperative. At the recent Chartwell webinar, Southern California Edison...
- By Chartwell
Fix the Friction, Fuel the Loyalty: Journey Mapping as a Catalyst for Business Customer Delight
Customer Journey mapping is a strategic framework for driving meaningful change. Mapping the customer journey helps utilities uncover pain points to reduce effort, highlight...
- By Chartwell
Winter Energy Costs Surge: Millions Struggle as Utility Debt Tops $23 Billion
By Stacey Bailey, Vice President Home energy costs continue to rise, according to the National Energy Assistance Directors Association (NEADA), which released its 2025/2026 Winter Outlook recently. The most...
Chartwell Conferences
Chartwell conferences bring utility professionals together to explore real-world strategies, share peer insights, and learn from industry leaders shaping the future of customer experience and operations. Each event features a curated mix of case-study presentations, interactive panels, facilitated small-group discussions, and both structured and informal networking opportunities designed to spark collaboration and practical takeaways.
EMACS CONFERENCE
At EMACS, 400+ utility professionals gather for Chartwell’s flagship Customer Experience Conference, where they explore all aspects of the utility customer journey, share practical insights, and connect with leading service and solution providers.
POWERUP CONFERENCE
PowerUp brings together leaders and practitioners focused on operational excellence and resilience, offering a dedicated forum to explore all facets of outage communications, restoration, and emergency management.
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Chartwell Members Benefit From
Independent Research
Chartwell’s customer service focused research provides your utility with innovative information to improve customer satisfaction and operational efficiency.
Industry Community
Council members have access to a rich network of industry peers who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
Industry Experience
Customers have access to Chartwell’s team, which has nearly 400 years of combined utility industry experience in: customer service, insights, business customer strategy, outage communications, marketing, operations, leadership, vulnerable customers, transportation electrification, and more.
Chartwell Services
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.
