Business Customer Leadership Council

Business Customers Need and Deserve Special Focus

Business customers are different from residential customers – and they have unique needs that sometimes go largely unmet. Based on Chartwell’s research, many utilities feel the need to place sharper focus on business customers, especially the often unassigned small-to-midsize business (SMB) customers.

The Chartwell Business Customer Leadership Council provides a forum for utility leaders to build a network of peers they can consult with for timely solutions, confidential discussions, lessons learned, and tactics, strategies, and best practices from experienced utility leaders. It is exclusively focused on how utilities can better serve their business customers from SMBs to large Commercial and Industrial (C&I) and employs a working group format aimed at identifying and solving common challenges from idea to implementation.

This Council is ideally suited for:

  • Supervisors, managers, and directors who are responsible for serving business customers
  • C&I business account managers
  • SMB support team members

Brainstorm solutions in the most critical areas of concern:

  • Business account support (billing, payment, credit/deposit)
  • Energy management support (energy efficiency, demand response, renewable/solar energy sources, EVs, electrification, etc.)
  • Economic development and load growth management
  • Customer experience research and insights
  • Communications and marketing
  • Power Quality and Reliability (PQR)
  • Environmental sustainability
  • Assigned Customer Manager relationships
  • Unassigned or unmanaged business customers (of any size)

Members of the Business Customer Leadership Council benefit from:

  • Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.
  • Member-Driven Topics: Chartwell tailors content based on Council members’ priorities and members exchange exclusive information on monthly calls and bi-annual meetings. 
  • Connection & Collaboration: Network with a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.

Our shared cost model means you gain access to best practice strategies, tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.

What do leading utilities aspire to when it comes to serving business customers, and why are they excited about this Leadership Council?
Download the Research
Areas of Focus Include:
  • SMB Customers
  • C&I Customers
  • Business Customer Segmentation and Classification
  • Innovative Products and Services
  • Proactive Communications
  • Dedicated Business Contact Centers
  • Business Customer Portals
  • Pricing Options and Contracts
  • Billing and Payment Options
  • Annual Energy Reports
  • Educational Seminars
Inquire about the Business Customer Leadership Council

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services