Business Customer Leadership Council

Business Customers Need and Deserve Special Focus

Business customers are different from residential customers – and they have unique needs that sometimes go largely unmet. Based on Chartwell’s research, many utilities feel the need to place sharper focus on business customers, especially the often unassigned small-to-midsize business (SMB) category.

The Chartwell Business Customer Leadership Council provides a forum for utility leaders to build a network of peers they can consult with for timely solutions, confidential discussions, lessons learned, and tactics, strategies, and best practices from experienced utility leaders. It is exclusively focused on how utilities can better serve their business customers from SMBs to large Commercial and Industrial (C&I) and employs a working group format aimed at identifying and solving common challenges from idea to implementation.

This Council is ideally suited for:

  • Supervisors, managers, and directors who are responsible for serving business customers
  • C&I business account managers
  • SMB support team members

Brainstorm solutions in the most critical areas of concern:

  • Business account support (billing, payment, credit/deposit)
  • Energy management support (energy efficiency, demand response, renewable/solar energy sources, EVs, electrification, etc.)
  • Economic development and load growth management
  • Customer experience research and insights
  • Communications and marketing
  • Power Quality and Reliability (PQR)
  • Environmental sustainability
  • Assigned Customer Manager relationships

Members of the Business Customer Leadership Council benefit from:

  • Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.
  • Member-Driven Topics: Chartwell tailors content based on Council members’ priorities and members exchange exclusive information on monthly calls and bi-annual meetings. 
  • Connection & Collaboration: Network with a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.

Our shared cost model means you gain access to best practice strategies, tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.

What do leading utilities aspire to when it comes to serving business customers, and why are they excited about this Leadership Council?
Download the Research
Areas of Focus Include:
  • SMB Customers
  • C&I Customers
  • Proactive Communications
  • Dedicated Business Contact Centers
  • Business Customer Portals
  • Pricing Options and Contracts
  • Billing and Payment Options
  • Annual Energy Reports
  • Educational Seminars
Inquire about the Business Customer Leadership Council

Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services