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Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
KEYNOTE – Beyond the Hype: Navigating Real-World Opportunities and Risks in Artificial Intelligence
The era of AI is upon us. We interact with AI every day, often without realizing it. And one can hardly avoid the constant headlines about the promise and pitfalls of generative AI and machine learning. The pace of innovation and adoption is increasingly exponentially. Industries and professionals who don’t embrace AI soon will be out-performed, out-innovated, and out-competed by those who do. Still, caution is required. In this presentation, Jay Boisseau, former high-performance computing and AI strategist at Dell Computers and founder of the Austin AI Alliance, will cut through the hype – both idealistic promises and doomsday prophecies – to reveal what these technologies truly are and are not capable of, and how they can be applied in the utility industry. He will also discuss the dangers of AI to both utilities and their customers and how they can be mitigated.
Speaker:
Jay Boisseau, Founder, Austin AI Alliance
Jay Boisseau is an experienced, recognized leader and strategist in advanced computing technologies, with over 25 years in the field. Jay is the CEO of Vizias, technology consultancy for strategic planning, solutions design, and training in high performance computing (HPC), artificial intelligence (AI), and other advanced computing technologies. Jay is also executive director and founder of The Austin Forum on Technology & Society, which he created in 2006 and is the leading monthly technology outreach and engagement event in Austin, and which attracts national and international attendees online and via its podcasts. Jay has recently created the new Austin AI Alliance, a consortium for companies, universities, government agencies and non-profits to work together to advance the capabilities, adoption, and responsible usage of AI. Jay is former High Performance Computing and Artificial Intelligence Strategist for Dell Technologies, and before that founded and led the Texas Advanced Computing Center (TACC) at The University of Texas at Austin after gaining experience in HPC at the San Diego Supercomputer Center and the Arctic Region Supercomputing Center. He received his doctorate in astronomy from UT Austin, and his undergraduate degree in astronomy and physics from the University of Virginia.
