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Chartwell’s Mid-Year Utility Insights: Trends Shaping the Industry
Please join us for Chartwell’s round-up of recently published research and insights. This quarter we will feature FRESH research from Chartwell's Industry Billing Survey, along with a look at recen...
Beyond the Bench: Succession Planning and Workforce Continuity in Utility Resilience
As utilities face an aging workforce, evolving risks, and increasing operational complexity, succession planning has become a critical component of organizational resilience. In this webinar, busin...
EMACS Preview: Announcing Chartwell’s 2026 Best Practices Award Winners
Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Atlanta, Georgia. Find out which U.S. and Canadi...
Charging Ahead: Utilities Leading the Way in EV Infrastructure
Discover how utilities are charging ahead with customer experience to include slashing EV charging station deployment timelines by 70% and engaging customers to reveal EV pain points. In this session, attendees will learn the key strategies behind their success, including proactive customer communication, streamlined process handoffs, fewer design iterations, and enhanced technical support. See how this end-to-end approach is driving faster results and helping the utility meet its electrification goals.
Speaker:
Dan FitzPatrick, Section Manager, Electric Vehicle Operations, Orange & Rockland
Daniel FitzPatrick is a seasoned utility professional at Orange and Rockland Utilities, where he currently serves as Section Manager of Electric Vehicle Operations. He leads multi-million-dollar EV initiatives aligned with New York and New Jersey’s clean energy goals. With a strong background in damage prevention, regulatory compliance, and team leadership, Daniel is known for driving innovation, fostering cross-functional collaboration, and enhancing public safety. He holds an MBA from Iona University and actively contributes to several industry boards and committees.
Ethan Landy, EV Customer Specialist, Hawaiian Electric
Ethan is an engineering and project management professional with over a decade of experience driving projects that enhance how communities move, live, and thrive within their built environment. As the Electric Vehicle Customer Specialist at Hawaiian Electric, Ethan leads strategic initiatives to streamline EV charging service connections and improve EV drivers’ customer experience, accelerating clean transportation adoption across Hawai‘i.
Ethan’s diverse professional background spans energy efficiency and renewable energy project development, institutional construction project management, and operations management in agricultural technology.
Ethan earned a Master of Science in Civil and Environmental Engineering with a focus on Sustainable Design and Construction from Stanford University, and a Bachelor of Civil Engineering from McGill University. He is also a Certified Energy Manager and LEED Accredited Professional.
