Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
Inside Duke Energy’s Preparedness Model: Integrating Emergency Management and Business Continuity
In this webinar, Charles Poliseno of Duke Energy will share how the company integrates emergency management and business continuity into a single enterprise preparedness program. He will walk throu...
How DTE Reduced Weather-Driven Call Volume with BillWise AI
(Complimentary Webinar) Join DTE and Convey partnered with Chartwell as they share how BillWise AI helped proactively address weather-driven bill fluctuations, deflect avoidable calls, and support ...
Charging Ahead: Utilities Leading the Way in EV Infrastructure
Discover how utilities are charging ahead with customer experience to include slashing EV charging station deployment timelines by 70% and engaging customers to reveal EV pain points. In this session, attendees will learn the key strategies behind their success, including proactive customer communication, streamlined process handoffs, fewer design iterations, and enhanced technical support. See how this end-to-end approach is driving faster results and helping the utility meet its electrification goals.
Speaker:
Dan FitzPatrick, Section Manager, Electric Vehicle Operations, Orange & Rockland
Daniel FitzPatrick is a seasoned utility professional at Orange and Rockland Utilities, where he currently serves as Section Manager of Electric Vehicle Operations. He leads multi-million-dollar EV initiatives aligned with New York and New Jersey’s clean energy goals. With a strong background in damage prevention, regulatory compliance, and team leadership, Daniel is known for driving innovation, fostering cross-functional collaboration, and enhancing public safety. He holds an MBA from Iona University and actively contributes to several industry boards and committees.
Ethan Landy, EV Customer Specialist, Hawaiian Electric
Ethan is an engineering and project management professional with over a decade of experience driving projects that enhance how communities move, live, and thrive within their built environment. As the Electric Vehicle Customer Specialist at Hawaiian Electric, Ethan leads strategic initiatives to streamline EV charging service connections and improve EV drivers’ customer experience, accelerating clean transportation adoption across Hawai‘i.
Ethan’s diverse professional background spans energy efficiency and renewable energy project development, institutional construction project management, and operations management in agricultural technology.
Ethan earned a Master of Science in Civil and Environmental Engineering with a focus on Sustainable Design and Construction from Stanford University, and a Bachelor of Civil Engineering from McGill University. He is also a Certified Energy Manager and LEED Accredited Professional.
