Seven Critical Traits for a Service-First Mindset

Utility providers that excel at customer experience understand that each relationship holds value far beyond the monthly bill. The stronger the relationship, the easier it is to navigate utility disruptions, rate changes, and programmatic rollouts. Better relationships mean more trust, seamless communication, and a more positive customer journey for all.

But what are the exact attributes that contribute to a truly service-first mindset? In this dynamic and interactive session (featuring rewards and prizes!), we are going to explore in real-time what it takes to build a service-first culture. Come see how an organization built to serve can provide the support your team needs through an award-winning client solution designed specifically for utility leaders.

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Panelist:

• Nicole Haskins, Vice President Sales & Marketing, Paymentus

Nicole Haskins is Vice President of Sales and Marketing at Paymentus. For over 20 years, Nicole has been committed to connecting great solutions and great providers with utilities and local government agencies to improve their electronic payment initiatives. Dedicated in advancing service and automation with technology, Nicole has worked with hundreds of the top cities, counties and utilities to implement successful streamlined revenue collection processes and payment solutions that evolve and transform these critical processes to maximize adoption, security, and customer engagement.

 

 

 

 

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