Empowering Customers Through Storms: Entergy’s Innovative Approach
Join Karlon Butler as he shares Entergy’s customer-centric approach to navigating the chaos of storm-induced outages. Learn about the steps taken to transform the customer experience from uncertainty to empowerment, through proactive communications, visualizations, and the digital transformation of outage management. This session is brought to you by DataCapable.
Speakers:
Karlon Butler, Manager, Entergy
Karlon is Manager and Product Owner of Entergy’s View Outage and Mobile application. In this role, Butler is responsible for leading and driving digital customer experiences and innovative solutions aimed at customer centricity and self-service. Before joining Entergy in 2020, Butler held numerous leadership roles in the oil and gas industry for North America Region, South America, Asia, and Europe. Prior to that, Butler served in Product Management roles for the Department of Defense supporting the United States Military in AEF (Afghanistan enduring Freedom) in the Middle East.
With over 10 years in Agile experience, Butler is Agile SAFe and a certified scrum master. Butler holds an MBA from Tulane University and a bachelor’s degree in business administration from Colorado University – Pueblo.
Katy Desjardins, Director of Customer Success, DataCapable
Katy has a formidable background in utility and IT solutions, previously holding pivotal roles at natural gas and electric utilities. Her leadership has driven the flawless execution of customer success strategies, implementation and enhancement projects, and transformative account management practices. Pursuing a Doctor of Business Administration degree in Strategy and Innovation, Katy continues to enhance her capabilities in driving business transformation and modernizing strategies across industries.
