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Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
ComEd Rapidly Drives EV Growth Through Beneficial Electrification Plan
In the first quarter of 2024, ComEd introduced new customer EV Programs as part of its first Beneficial Electrification Plan. These programs have incentivized more than 6,000 new public and private EV charging ports as well as the purchase or lease of nearly 2,000 new or pre-owned electric fleet vehicles to date. According to ComEd, 80% of the funds supplied by the utility have been allocated to support low-income and equity-eligible customers. ComEd’s efforts are rooted in a deliberate strategy to prioritize access, affordability, and trust, along with the facilitation of stakeholder collaborations ranging from the State of Illinois to multiple private and public sector partners. In tandem with the rollout of the Beneficial Electrification Plan, electric vehicle registrations in Illinois grew rapidly in Q1 2025 compared to Q1 2024, exceeding that of the US as a whole by a factor of 3-4.
Cristina Botero is the Senior Manager for the Beneficial Electrification team at ComEd. She serves as ComEd’s subject matter expert on Electric Vehicles (EV) and her team is in charge of shaping ComEd’s customer EV strategy and offerings. She has been with ComEd for five years and has over 15 years of experience in the energy field, previously holding multiple Engineering roles with Tesla, BP, Argonne National Lab, MIT, and GE focusing on diverse energy technologies.
Cristina grew up in Colombia and has a PhD in Mechanical Engineering from the Massachusetts Institute of Technology (MIT), an MBA from the University of Chicago’s Booth School of Business, and a Dipl. -Ing in Chemical Engineering from the University of Erlangen-Nuremberg (Germany).