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Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
Rethinking Routine: Turning Transactions into Meaningful Experiences
In an era where exceptional customer experience defines success, the billing and payment industry remains trapped in transactional thinking. Drawing inspiration from groundbreaking research and case studies of CX pioneers, this presentation by KUBRA explores how forward-thinking organizations are turning routine financial transactions into meaningful customer connections. KUBRA examines why certain industries excel in payment experiences while others lag behind and unveils strategies for personalizing the payment journey through AI-driven insights, expanded communication channels, and community-building initiatives. Join this session to discover how reimagining your billing and payment experience can inspire trust, build loyalty, and deliver lasting engagement.
Speaker:
Tara Mondelli, Vice President of Client Success, KUBRA
As the Vice President of Client Success at KUBRA, Tara Mondelli brings a wealth of industry experience and an unwavering commitment to client success. Her inspirational leadership style and expertise have been pivotal in enhancing client engagement and fostering a culture of collaboration and accountability. With over 30 years of client success experience in the billing and payment industry, she brings a unique blend of strategic vision, operational excellence, and a deep understanding of client needs. During her tenure at KUBRA, she has transformed account management to drive higher retention and revenue growth, implemented innovative customer feedback programs, and harnessed data-driven insights to elevate customer satisfaction. Tara holds an Executive MBA from Athabasca University and was selected to participate in KUBRA’s prestigious LEADS leadership program in 2022.
