Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
EMACS Preview: Announcing Chartwell’s 2025 Best Practice Award Winners
(Complimentary Webinar) Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Dallas, Texas.
Inside Award-Winning Utility EV Programs: A Roundtable with Industry Leaders
(Complimentary) Join Karl Popham and Russ Henderson (Chartwell Inc.) for an exclusive discussion with Cameron Freberg (Austin Energy) and Daniel FitzPatrick (Orange & Rockland Utilities), recipient...
Powering Hope: How Entergy’s Charitable Foundation Supports Vulnerable Customers
(Complimentary) Discover how Entergy’s Charitable Foundation, fueled by shareholder philanthropy, supports vulnerable customers through critical initiatives. Since 2008, The Power to Care program h...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Boosting Billing Accuracy with Automation and Analytics
(Complimentary) Learn how Entergy is transforming billing operations through automation, analytics, and strategic training. This webinar explores real-world technology enhancements including BOTs f...
The Role of Fintech in CX: Practical Insights for Utilities
Technology is rapidly reshaping how utilities and billers approach billing and payments – enabling more flexible features, new payment channels, and a seamless customer experience across web, mobile, IVR, and more. This session explores the technologies driving that transformation, along with emerging innovations like Open Banking, Real-Time Payments, and flexible Payment Plans. Attendees will gain practical insights into how these advancements work, their pros and cons, and how to apply them effectively to meet rising customer expectations and future-proof their billing and payment strategy.
Speaker: Jordan Khamra, Senior Vice President of Sales and Client Success, KUBRA
Jordan Khamra serves as Senior Vice President of the Sales & Client Success Group at KUBRA, bringing over 25 years of experience across programming, consulting, sales, and senior leadership. His career spans both the technical and business sides of the enterprise software industry, giving him a unique ability to bridge strategy, technology, and client engagement. For the past 15 years, Jordan has focused on serving utilities. With a consultative approach and industry knowledge, he helps clients and prospects solve business and technology challenges related to document composition, print solutions, e-billing, payment processing, and customer experience initiatives. As a strategic leader, he is responsible for driving revenue growth and ensuring client success by aligning internal teams to deliver long-term value and measurable outcomes.
