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How To Recognize Early-Stage Financial Stress in Utility Customers – And What To Do About It
The discussion will address:
How utilities can make better use of existing data to improve outcomes without major system or process changes.
How advanced technology, predictive AI, and behavioral...
Light Up Navajo: How the Navajo Tribal Utility Authority Partners with Utilities to Power the Navajo Nation
On this webinar, we’ll hear from NTUA about the program and its impact on residents, as well as learning from a handful of utilities that participate in the program about its impact on workers who ...
Rethinking Routine: Turning Transactions into Meaningful Experiences
In an era where exceptional customer experience defines success, the billing and payment industry remains trapped in transactional thinking. Drawing inspiration from groundbreaking research and case studies of CX pioneers, this presentation by KUBRA explores how forward-thinking organizations are turning routine financial transactions into meaningful customer connections. KUBRA examines why certain industries excel in payment experiences while others lag behind and unveils strategies for personalizing the payment journey through AI-driven insights, expanded communication channels, and community-building initiatives. Join this session to discover how reimagining your billing and payment experience can inspire trust, build loyalty, and deliver lasting engagement.
Speaker:
Tara Mondelli, Vice President of Client Success, KUBRA
As the Vice President of Client Success at KUBRA, Tara Mondelli brings a wealth of industry experience and an unwavering commitment to client success. Her inspirational leadership style and expertise have been pivotal in enhancing client engagement and fostering a culture of collaboration and accountability. With over 30 years of client success experience in the billing and payment industry, she brings a unique blend of strategic vision, operational excellence, and a deep understanding of client needs. During her tenure at KUBRA, she has transformed account management to drive higher retention and revenue growth, implemented innovative customer feedback programs, and harnessed data-driven insights to elevate customer satisfaction. Tara holds an Executive MBA from Athabasca University and was selected to participate in KUBRA’s prestigious LEADS leadership program in 2022.
