Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Three Game-Changing Trends in Utility Customer Experience
(Complimentary Webinar) Join us for an insightful webinar as Chartwell's industry veterans delve into three transformative trends reshaping the utility customer experience. Discover how AI and mach...
With more than 350,000 business customer accounts throughout the ComEd service territory, there is simply no way to devise a one-size fits all method of servicing each business customer.
Storm-Proofing: SnoPUD’s Award-Winning Outage Alert System Transformation
Join us to explore Snohomish County Public Utility District's award-winning Outage Alert System. In the 2022-23 storm season, over 60% of customers experienced outages, prompting the development of...
Enterprise Transformation: Executive Perspectives on Navigating the Future Utility Landscape
Today’s utility leaders face immense challenges in envisioning a new future for the industry: transitioning to clean energy while utilizing legacy power sources, improving reliability and resilience, managing projected growth, and creating a governance framework benefiting all stakeholders. This executive panel will share insights on navigating complex dynamics, aligning transformation initiatives with enterprise goals, building consensus, and balancing operational performance with ambitious sustainability goals. Meeting these challenges requires an agile mindset that embraces impactful innovation.
Panel Moderator:
Tracie Boutte, Executive Advisor, Chartwell, Inc.
Tracie L. Boutte currently serves as an Executive Advisor to Chartwell Inc. Before retiring from a 36-year career at Entergy Services, Inc., Ms. Boutte served in numerous executive roles including her most recent role of Vice-President of Customer & Business Operations where Boutte served as a key customer leader responsible for driving the evolution and transformation of Entergy’s Utility Customer Centric vision, strategy, and business priorities. As the Vice President of Customer Experience, she led the development and implementation of Entergy’s first customer experience practice including the focus on the customer’s end-to-end journey, voice of the customer research, customer data and analytics, design, development and promotion of customer products/services and customer channel management/migration to the digital experience. The new customer experience practice involved Boutte and her team to engage daily with cross-functional stakeholders in five operating companies to drive effective execution and consistently positive customer experiences. Boutte focused on influencing business leaders to effectively drive the business, engage the workforce, while keeping the customer front and center.
Additional executive leadership roles held by Ms. Boutte included the Customer Officer of the Incident Command team for Emergency Management, Vice-President Retail Strategic Planning, Vice President of Gas Distribution, and Vice President of Regulatory and Government Affairs.
