Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Explore Insights From the 2025 IVR Benchmark Report
(Complimentary Webinar) Join us for an inside look at the recently released 2025 IVR Doctors/Chartwell Energy Utility IVR Benchmark Report, evaluating 100 IVR systems from U.S. and Canadian utilities.
EMACS Preview: Announcing Chartwell’s 2025 Best Practice Award Winners
(Complimentary Webinar) Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Dallas, Texas.
Inside Award-Winning Utility EV Programs: A Roundtable with Industry Leaders
(Complimentary) Join Karl Popham and Russ Henderson (Chartwell Inc.) for an exclusive discussion with Cameron Freberg (Austin Energy) and Daniel FitzPatrick (Orange & Rockland Utilities), recipient...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Executive Panel: Navigating the Evolving Landscape of Utility Customer Expectations
As customer expectations continue to shift, utilities must adapt to meet new demands for reliability, affordability, transparency, sustainability, and digital engagement. This executive panel will explore the strategies, innovations, and industry insights shaping the future of utility customer experience. Panel participants will discuss how utilities can enhance service delivery, leverage technology, and align with evolving societal expectations to build stronger customer relationships. Attendees will gain valuable perspectives on the challenges and opportunities ahead in an increasingly customer-centric energy landscape.
Panelists:
To Be Announced
Moderator: Tracie Boutte, Executive Advisor, Chartwell Inc.
Tracie L. Boutte currently serves as an Executive Advisor to Chartwell Inc. Before retiring from a 36-year career at Entergy Services, Inc., Ms. Boutte served in numerous executive roles including her most recent role of Vice-President of Customer & Business Operations where Boutte served as a key customer leader responsible for driving the evolution and transformation of Entergy’s Utility Customer Centric vision, strategy, and business priorities. As the Vice President of Customer Experience, she led the development and implementation of Entergy’s first customer experience practice including the focus on the customer’s end-to-end journey, voice of the customer research, customer data and analytics, design, development and promotion of customer products/services and customer channel management/migration to the digital experience. The new customer experience practice involved Boutte and her team to engage daily with cross-functional stakeholders in five operating companies to drive effective execution and consistently positive customer experiences. Boutte focused on influencing business leaders to effectively drive the business, engage the workforce, while keeping the customer front and center.
Additional executive leadership roles held by Ms. Boutte included the Customer Officer of the Incident Command team for Emergency Management, Vice-President Retail Strategic Planning, Vice President of Gas Distribution, and Vice President of Regulatory and Government Affairs
Ms. Boutte is an active community leader serving on several non-profit boards and industry associations. Boutte earned her bachelor’s degree in mechanical engineering from the University of New Orleans and her Master of Business Administration from Tulane University.
