Beyond the Bill: Connecting with Small and Midsize Business Customers
Small and midsize businesses are among utilities’ most diverse and operationally sensitive customer groups. They expect more than reliable service – they need practical support, clear communication, and programs that help them manage costs and stay competitive. In this panel, leaders from ComEd and PG&E will discuss how utilities are strengthening their connections and engagement with SMB customers through dedicated relationship management, targeted outreach, digital tools, energy solutions, and business-focused outage communications. Panelists will also explore how customer data and segmentation can help utilities better understand SMB needs while delivering more personalized, scalable service across diverse business communities.
Panelists:
- Margaret Wade, Manager, Customer Experience, ComEd
- Brandy Davis, Supervisor, Business Energy Solutions, Pacific Gas and Electric Company
Brandy Davis, Business Energy Solutions Supervisor at Pacific Gas and Electric Company, where she leads a team of Customer Relationship Managers serving over 700 medium-sized businesses across north and central California. With more than 18 years at PG&E, she has deep expertise in helping businesses align their operational goals with evolving energy industry needs, driving efficiency, cost savings, and sustainability. Before moving into leadership in 2019, Brandy spent over a decade as a Senior Customer Relationship Manager, working directly with medium and large business clients to assess and optimize their energy usage. Her career began at AmeriGas, where she coordinated district operations for seven years. Brandy holds a degree in Business Administration and Management from the University of Phoenix and is an active community volunteer, coordinating meals and events for guests at Terry’s House at Community Medical Center. Based in Clovis, California, she is passionate about building strong teams, delivering exceptional customer service, and fostering meaningful community impact.
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