Chartwell’s Leadership Councils bring utility leaders together to problem-solve, share strategies and lessons learned, and collaborate on key issues facing the utility industry.
Council members have access to a rich network of industry subject matter experts who meet monthly to problem-solve and share strategies with the clear intent to be more effective and operationally efficient.
The level of candor behind the walls of our annual meetings and monthly calls allows utilities to get a first-hand account of strategies that work and what to avoid to help your utility save time and cost.
Chartwell is the research backbone to the Council’s needs, serving as facilitator, thought leader, and central repository of information and insights for the Council.
Chartwell’s Business Customer Leadership Council helps you build a network of utility industry peers who actively share how to effectively meet the unique needs of business customers of all sizes from SMBs to large C&I accounts.
Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the journey, dive deeply into the issues surrounding consumer experience management and create a consistent customer experience across all touchpoints.
Chartwell’s Outage Communications Leadership Council enables utility industry professionals to collaborate with industry leaders on the best ways of communicating with customers, employees, and other stakeholders during power outages.
Chartwell’s Vulnerable Customer Leadership Council helps you build a network of utility industry peers who are exclusively focused on sharing best practices, identifying, and finding solutions for vulnerable customer segments.
Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.
Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.
Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services and Executive Services provide one-on-one coaching and leadership development with industry experts.