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Chartwell’s Mid-Year Utility Insights: Trends Shaping the Industry
Please join us for Chartwell’s round-up of recently published research and insights. This quarter we will feature FRESH research from Chartwell's Industry Billing Survey, along with a look at recen...
Beyond the Bench: Succession Planning and Workforce Continuity in Utility Resilience
As utilities face an aging workforce, evolving risks, and increasing operational complexity, succession planning has become a critical component of organizational resilience. In this webinar, busin...
EMACS Preview: Announcing Chartwell’s 2026 Best Practices Award Winners
Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Atlanta, Georgia. Find out which U.S. and Canadi...
BGE’s Strategic Outreach Provides Comprehensive Support to Vulnerable Customers
Baltimore Gas and Electric (BGE) initiated a multi-faceted approach in 2023 to address the home energy needs of its customers, with an emphasis on serving low and moderate-income segments. In this session, learn how BGE launched a specialized tool empowering customer service representatives to assist customers initiating and submitting online LIHEAP applications; introduced the BGE Assistance Finder, an online referral questionnaire; and fostered new and expanded partnerships with community agencies. BGE’s efforts resulted in nearly 15,000 customers obtaining $26.4 million in grant funding and engagement with nearly 1,000 customers across 23 community events. This effort earned Chartwell’s Gold Best Practices Award in the category of Serving Vulnerable Customers this year.
