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The Evolution of Business Continuity: From Fire Drills to Company Resilience
This session explores how business continuity has expanded from its early, operations-focused roots into a broader capability centered on sustaining critical business functions through any disrupti...
Preparing for the April 2026 TCPA Deadline: What Utilities Need to Know
With the April 2026 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and H...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
BGE’s Strategic Outreach Provides Comprehensive Support to Vulnerable Customers
Baltimore Gas and Electric (BGE) initiated a multi-faceted approach in 2023 to address the home energy needs of its customers, with an emphasis on serving low and moderate-income segments. In this session, learn how BGE launched a specialized tool empowering customer service representatives to assist customers initiating and submitting online LIHEAP applications; introduced the BGE Assistance Finder, an online referral questionnaire; and fostered new and expanded partnerships with community agencies. BGE’s efforts resulted in nearly 15,000 customers obtaining $26.4 million in grant funding and engagement with nearly 1,000 customers across 23 community events. This effort earned Chartwell’s Gold Best Practices Award in the category of Serving Vulnerable Customers this year.
