Chartwell's Utility Resilience Institute
Improving Organizational Resilience Against Increasing Threats
Pioneering the Future of the Resilient Utility
Through in-depth research, group problem-solving, working groups, and impactful networking events, Chartwell’s Utility Research Institute (CURI) helps identify solutions and develop benchmarks and best practices that make the industry more resilient against threats and more responsive to customer needs before, during, and after disruptive events.
Industry Empowerment
Enhance customer experience and operational efficiency amidst a range of threats, including natural disasters, cyber-attacks, and aging infrastructure
Peer-to-Peer Collaboration
The institute is dedicated to supporting individuals and fostering collaboration, research, and the adoption of best practices
Leading Resilience Strategies
Mitigate risks and improve responsiveness to customer needs during disruptive events through technological innovation
Customized CURI Membership Options
Chartwell will work with you to carefully curate the CURI product package that best meets your utility’s growing resilience needs.
Tranzact Post-Event Outage Study
Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities.
Outage Communications Leadership Council
Chartwell’s Outage Communications Leadership Council enables utility industry professionals to collaborate with industry leaders on the best ways of communicating with customers, employees, and other stakeholders during power outages.
Organizational Resilience Executive Council: OREC
A forum for utility executives to discuss the dynamic and escalating challenges in building resilient organizations. Exchange best practices and develop strategies to understand risk tolerance, effective mitigation strategies, and emergency management operations to meet elevated stakeholder expectations.
Emergency Management Leadership Council
Chartwell’s Emergency Management Leadership Council enables utility industry professionals to address an “all hazards” approach, emergency operations and planning, training and drills, and other critical topics. This group will identify and document the best practices required to plan and execute an emergency response when disasters occur.
CURI Research Center
The Research Center for Chartwell’s Utility Resilience Institute features exclusive content in utility emergency management, outage communications, resilience, and operations. Addressing the top challenges identified by institute participants, you’ll find in-depth analysis reports and benchmarks based on Chartwell surveys, detailed case studies, and much more.
Chartwell Services
Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, business customers, emergency management, and organizational resilience provide collaborative, utility-only peer networks. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.
