Outage Communications Leadership Council

Proactive Contact Drives Customer Confidence

Customers rarely call to tell you how great things are going. However, during a power outage customers expect proactive communication from their utility.

Chartwell’s Outage Communications Leadership Council enables utility industry professionals to explore insights and best practices in communicating with customers, employees, and other stakeholders during power outages. An Outage Communications Council membership will help you lead your utility with valuable tools, including:

  • Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.
  • Council-Only Networking Events: Attend monthly video conference calls, an annual virtual meeting, and an annual face-to-face meeting promoting in-person collaboration with industry leaders.
  • Connect & Collaborate: Leverage a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.

Our shared cost model means you gain access to best practice strategies, tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.

Find out about a real Outage Communications Leadership Council member's experience!
Download a member success story
Areas of Focus Include:
  • Major Event Strategy and Tactics
  • ETR Accuracy and Timeliness
  • Leveraging Operational and Customer Data
  • Proactive Outage Communications
  • Planned Outages
  • Strategies for Restoration and Communications
  • Field Services Technology and Training
  • Outage Maps
  • Mobile-First Communications
  • Internal and Business Organization
Join the Outage Communications Leadership Council

Chartwell Services

Chartwell has a wide array of membership and subscription service solutions that can help your utility identify strategies to impact customer experience and operational efficiency.

Chartwell’s Insight Center Membership provides timely and actionable benchmarks and insights, proven go-to-market strategies from leading utilities, and the support of our team of analysts. Our Leadership Councils provide a deep network of industry leaders who collaborate regularly on critical issues, sharing perspectives, advice, and solutions.

Tranzact is a utility-led benchmarking study that combines the results of post-outage transactional surveys from multiple utilities enabling them to compare their customers’ outage experience with peer utilities. Chartwell Advisory Services and Executive Services provide one-on-one coaching and leadership development with industry experts.

Learn more about our services