Customer Experience Leadership Council

Customer Perception is Reality

Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the customer journey, dive deeply into the issues surrounding consumer experience management, and create a consistent customer experience across all touchpoints.

A Customer Experience Council membership will help you lead your utility with valuable tools, including:

  • Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.
  • Council-Only Networking Events: Attend monthly video conference calls, an annual virtual meeting, and an annual face-to-face meeting promoting in-person collaboration with industry leaders.
  • Connect & Collaborate: Leverage a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.

Our shared cost model means you gain access to best practice strategies, confer with colleagues who are using new technologies and techniques to achieve CX goals, request member input on specific problems at your utility, and learn about tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.

Learn more by reading about a real Council member's experience.
Download a member success story
Areas of Focus Include:
  • Metrics and Measurement
  • Customer Centricity and Engagement
  • Digital Experience
  • Optimizing Channels for CSAT
  • Self-Service
  • Increasing Efficiency
  • Customer Engagement
  • Data Analytics
  • Industry Best Practices
Join the Customer Experience Leadership Council

Chartwell Services

Our membership services can help your utility identify strategies to impact customer experience and operational efficiency: A research subscription to our Insight Center membership allows unlimited access to hundreds of research reports, case studies, benchmarks, webinars, and more. Our peer-to-peer Leadership Councils, focused on customer-facing areas such as billing, outage, CX, vulnerable customers, EVs, and business customers, provide a collaborative, utility-only peer network. Our post-event transactional benchmarking study called Tranzact enables utilities to compare their customers’ outage experience perception with peer utilities. Chartwell Advisory Services and Executive Services provide leadership development with industry experts.

Learn more about our services