Customer Perception is Reality

Chartwell’s Customer Experience Leadership Council enables utility industry professionals to understand the customer journey, dive deeply into the issues surrounding consumer experience management, and create a consistent customer experience across all touchpoints.

A Customer Experience Council membership will help you lead your utility with valuable tools, including:

• Peer-to-Peer Collaboration: Join roundtable discussions with industry leaders on the latest issues impacting the industry.

• Council-Only Networking Events: Attend monthly video conference calls, an annual virtual meeting, and an annual face-to-face meeting promoting in-person collaboration with industry leaders.

• Connect & Collaborate: Leverage a rich network of industry leaders who meet monthly to ensure they are finding the most effective and efficient solutions to their problems.

Our shared cost model means you gain access to best practice strategies, confer with colleagues who are using new technologies and techniques to achieve CX goals, request member input on specific problems at your utility, and learn about tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.