Based on Chartwell’s consumer research, the need for utilities to have a greater focus on their vulnerable or at-risk customers has intensified.
The Chartwell Vulnerable Customer Leadership Council provides a forum for utility representatives to build a network of peers they can consult with for timely solutions, confidential discussions, lessons learned, and tactics, strategies, and best practices from experienced utility leaders. It is entirely focused on vulnerable or at-risk customers and employs a working group format focused on identifying and solving common challenges from idea to implementation.
Issues facing vulnerable customers today are complex and ever-changing, and utilities need to find new and innovative ways to help. Some of the most challenging problems include:
Members of the Vulnerable Customer Leadership Council benefit from:
Our shared cost model means you gain access to best practice strategies, tactics and thinking you would expect to find at a top consulting firm at a fraction of the investment. Council membership means your utility will never have to make decisions in a vacuum again.
Our membership services can help enhance customer experience, strengthen resilience, and improve operational efficiency. Gain unlimited access to utility research, join peer networks, obtain post-event outage benchmarks, and develop leadership through a variety of membership options.